State Farm® Insurance Agent Steve Carpou
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tim Dixon
March 15, 2025
5
out of
5
rating by Tim Dixon
"My request requested change was processed expeditiously. Great job."
Charity France
March 14, 2025
5
out of
5
rating by Charity France
"Sierra was very helpful with adding and removing my new and old vehicle. She worked to get me the best price as possible."
We responded:
"Thank you, Charity for the five-star rating! We’re honored to have you as a customer at our State Farm in Matthews, North Carolina."
Danielle Filo
March 13, 2025
5
out of
5
rating by Danielle Filo
"I have new insurance for my home and vehicle with State Farm Insurance. I changed because of price and my new agent Ginny started a quote with me but I got so much more than insurance I got a person that is really looking after me along with her team. Thank you so much"
We responded:
"Thank you, Danielle, for sharing your experience with us! I'm delighted to know that Ginny and the team have provided you with more than just insurance. It's wonderful to hear that you feel well taken care of. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!"
Motisha Crawford
March 13, 2025
5
out of
5
rating by Motisha Crawford
"Matthew was great & very knowledgeable of the service you provide Thank you"
We responded:
"Thank you, Motisha, for your wonderful feedback! I'm delighted to know that Matthew provided you with knowledgeable service. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Eliezer Munoz
March 12, 2025
5
out of
5
rating by Eliezer Munoz
"Speaking with Ginny was as smooth process as you can ask for. She found me the right coverage at the right price. She was thorough in making sure all my auto and renter's policies met my needs. Looking forward to utilizing State Farm as my insurance provider."
We responded:
"Thank you, Eliezer, for sharing your experience! I'm happy to know that Ginny was able to assist you smoothly and find the right coverage at a great price. It's wonderful to hear that your policies are meeting your needs. We're here for any future assistance you might need. Welcome to the State Farm family!"
Jaren Thompson
March 12, 2025
5
out of
5
rating by Jaren Thompson
"Today Christy informed me that after updating my address and submitting my renewal I get to save $35/month… best news this year 😂😂 I love my insurance agents. The communication is excellent and informative."
We responded:
"Jaren, thank you for sharing your experience! I'm glad Sam was able to assist you even before you became a customer and that his communication and explanations have been helpful. It's wonderful to know you're happy with our service. If you or your friends ever need anything, we're here to help! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Robert Jenkins
March 11, 2025
5
out of
5
rating by Robert Jenkins
"Christy was helpful, knowledgeable and kind. She listened to my needs and found the policies that best addressed my needs and in a timely fashion."
We responded:
"Thanks for the kind words, Robert! We’re happy to hear Ginny was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Lohran Lustosa Ribeiro
March 11, 2025
5
out of
5
rating by Lohran Lustosa Ribeiro
"I went 《Sierra》 was well taken care of and great work"
Susan Phillips
March 10, 2025
5
out of
5
rating by Susan Phillips
"Steve and Christy are the best! Always quick to respond and so knowledgeable!"
Terry Richards
March 10, 2025
5
out of
5
rating by Terry Richards
"I had the pleasure of speaking with Ginny on quotes for homeowners and auto insurance , Ginny was very knowledgeable on both policies to ensure I get the best deal with her agency. She walked me through both policies provided me with pertinent information to help me make my decision in getting insurance with State Farm."
We responded:
"Thank you, Terry, for sharing your experience! I'm happy to hear that Ginny was able to provide you with the information you needed for your insurance quotes. Her expertise is truly valued here. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Terry Richards
March 10, 2025
5
out of
5
rating by Terry Richards
"I had the pleasure of speaking with Ginny on quotes for homeowners and auto insurance , Ginny was very knowledgeable on both policies to ensure I get the best deal with her agency. She walked me through both policies provided me with pertinent information to help me make my decision in getting insurance with State Farm."
We responded:
"Thank you, Terry, for sharing your experience! I'm happy to hear that Ginny was able to provide you with the information you needed for your insurance quotes. Her expertise is truly valued here. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Frank Rhodarmer
March 7, 2025
5
out of
5
rating by Frank Rhodarmer
"Christy has provided me with great service."
We responded:
"Thank you, Frank, for your wonderful feedback! I'm delighted to know that Christy has been able to provide you with excellent service. If you have any more questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
sharon furlong
March 7, 2025
5
out of
5
rating by sharon furlong
"Spoke with Christy a couple of times this morning to add another vehicle to our policy. She was very nice and patient. Most appreciative."
We responded:
"Thank you Sharon! So glad we were able to help you and your daughter. That’s what we’re here for!"
Antoine Nelson
March 7, 2025
5
out of
5
rating by Antoine Nelson
"“State Farm provided excellent service throughout the entire life insurance process. My agent, Sierra Pica-Nelson was knowledgeable, professional, and made everything smooth and stress-free. Highly recommend!”"
We responded:
"Thank you, Antoine, for your wonderful feedback! I'm delighted to know that Sierra was able to provide you with knowledgeable and professional service, making the insurance process smooth and stress-free. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out. We're here to help!"
Alton Sharpe
March 7, 2025
5
out of
5
rating by Alton Sharpe
"Excellent service. Matthew is professional and very knowledgeable. I am glad i switched to State Farm."
We responded:
"Thank you, Alton, for sharing your experience! I'm happy to know that Matthew's professionalism and knowledge made your switch to State Farm a positive one. We're grateful to have you with us and are here to assist with any of your insurance needs. Feel free to reach out anytime!"
Victoria Pope
March 6, 2025
5
out of
5
rating by Victoria Pope
"Exceptional customer service skills. Sierra was patient and ensured that I understood each policy and their benefits."
We responded:
"Thank you, Victoria, for sharing your experience! I'm happy to hear that Sierra's patience and detailed explanations made a positive impact. Should you have any more questions or need further assistance, feel free to reach out. We're always here to support you!"
Sean Keating
March 6, 2025
5
out of
5
rating by Sean Keating
"Christy was extremely helpful as always."
We responded:
"Hi Sean! Thank you for the amazing review. Sam is a great asset to our agency and we are so glad to hear that he provided wonderful service."
David Jewell
March 6, 2025
5
out of
5
rating by David Jewell
"Christy was very helpful and knowledgeable of my situation. She was calm and pleasant to talk with."
We responded:
"Thank you for telling us about your experience with us, David! Christy is a wonderful talent and we feel lucky to have her on board. Please let us know if you have any questions about your insurance policies or anything else!"
Sonny Miller
March 6, 2025
5
out of
5
rating by Sonny Miller
"SIERRA NELSON at State Farm Ins Co has been my main contact now for several years. Every request I've ever made of her has been responded to in minutes, not days. She is the perfect example of what Customer Service should be in every organization."
We responded:
"Thank you for sharing your kind words about Sierra, Sonny! I'm glad she has been such a reliable and responsive contact for you over the years. We strive to provide excellent customer service, and it's great to know Sierra exemplifies that. If you ever need anything else, we're here to help. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Joseph Angelillo
March 5, 2025
5
out of
5
rating by Joseph Angelillo
"Sierra was fantastic. She helped us with a complex home owners insurance issue. Then we added Auto for good measure. She’s a huge asset to your company."
We responded:
"Thank you, Joseph, for your wonderful feedback! I'm so happy to hear that Sierra was able to assist you with your insurance issue and help you add coverage. She truly is a valuable part of our team. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Deonna Angelillo
March 3, 2025
5
out of
5
rating by Deonna Angelillo
"Sierra Pico-Nelson met our needs swiftly and thoroughly! She guided us through every step of the policy information, payment details and took care of some behind the scenes necessities. What a perfect and easy experience. Thank you!"
We responded:
"Thank you, Deonna, for sharing your experience! I'm happy to know that Sierra was able to meet your needs swiftly and guide you through the process with ease. It's wonderful to hear that everything went smoothly. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
LaDonna Chapman
March 1, 2025
5
out of
5
rating by LaDonna Chapman
"Matthew was such a pleasure to talk to today. He is a accect to your team. Very knowledgeable,explaining the insurance information. I would recommend him to any of my friends. He will go far with State Farm. Thank you LaDonna Chapman"
We responded:
"Thank you, LaDonna, for your wonderful feedback! I'm happy to hear that Matthew made your experience enjoyable and informative. His knowledge and ability to explain insurance details are indeed valuable to our team. We appreciate your recommendation and are here for any future needs or questions you may have."
Peggy Navey
February 28, 2025
5
out of
5
rating by Peggy Navey
"Christy is always pleasant and helpful."
We responded:
"Thank you, Peggy! I'm happy to hear that Ginny provided excellent communication. We appreciate your feedback and will certainly acknowledge her efforts. If you need any further assistance, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Anna 1
February 27, 2025
5
out of
5
rating by Anna 1
"I had the pleasure of working with Genny Nix for my insurance needs. She was so patient answering all my questions and explaining everything so well to me. She is amazing to work with and I highly recommend her."
We responded:
"Thank you, Anna, for your wonderful feedback! I'm glad to hear that Genny could assist you with patience and clarity. She truly is a valuable part of our team. If you need further assistance, feel free to reach out anytime."
McLain Waddell
February 25, 2025
5
out of
5
rating by McLain Waddell
"Sierra helped me draft a document I needed for my rental company. And Christy helped me approve and get my insurance swapped over on my new car loan. Quick and easy and both made the whole process seamless. Thanks!"
We responded:
"McLain, thank you for the fantastic review! I'm glad Christy could assist you with updating your insurance. We're happy to make the process seamless for you. If you need anything else, feel free to reach out!"