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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Flavia Andrade

July 10, 2025

5  out of  5
rating by Flavia Andrade
"I want to express my sincere gratitude to Sierra from State Farm for her outstanding service, professionalism, and dedication to customer care. She went above and beyond to help me insure all of my family’s vehicles, making the entire process smooth and stress-free. Sierra provided us with excellent coverage at a great price, and her attention to detail and willingness to assist made all the difference. Thank you, Sierra, for your exceptional work — you truly made this experience a positive one! Appreciate you ♥️"
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Anna 1

July 10, 2025

5  out of  5
rating by Anna 1
"I had the pleasure of speaking with Christy when needed to add a new car to my insurance. She was so sweet and very helpful. Got everything taken care of very quickly."
We responded:
"Thank you, Anna, for your wonderful feedback! I'm glad to hear that Genny could assist you with patience and clarity. She truly is a valuable part of our team. If you need further assistance, feel free to reach out anytime."
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Daydream Direct

July 10, 2025

5  out of  5
rating by Daydream Direct
"Christy was amazing to work with! She was professional, efficient, and incredibly helpful throughout the entire process. She made sure everything was submitted correctly and kept me informed every step of the way. It’s clear she genuinely cares about her clients. Thank you, Christy, for making things so smooth and stress-free"
We responded:
"Thank you for the five-stars, Tahira! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Ralph Burnette

July 9, 2025

5  out of  5
rating by Ralph Burnette
"Matthew is an awesome agent who has been totally amazing in any way that he can help out. Always directing me in the right directions and I’m very happy to have him as my insurance agent. Thank you so much Matthew"
We responded:
"Thank you, Ralph, for your kind words! I'm happy to hear that Christy has been able to provide you with such great support. Her dedication to helping our customers is truly appreciated. If you ever need further assistance, don't hesitate to reach out to our office!"
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Yvette Rosado

July 9, 2025

5  out of  5
rating by Yvette Rosado
"I would like to take a moment to express my appreciation for Matthew's exceptional service when we recently changed our insurance needs to State Farm. Matthew's attentiveness to our needs and concerns was truly commendable, and we were able to take advantage of significant savings by moving all of our insurance coverage with State Farm. The process was smooth and efficient, with a quick and easy transition. I would highly recommend Matthew to anyone considering a switch to State Farm, as he is committed to finding the best coverage possible for his clients."
We responded:
"Thank you, Yvette, for sharing your experience! I'm happy to hear that Matthew provided exceptional service and helped you with a smooth transition to State Farm. It's great to know you found the coverage that suits your needs. If you have any more questions or need assistance in the future, feel free to reach out!"
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Steve Carpou

July 9, 2025

5  out of  5
rating by Steve Carpou
"Always pleasant to talk to"
We responded:
"Thank you for your kind words! I'm happy to hear that you find our conversations pleasant. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
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Anndrea fields

July 8, 2025

5  out of  5
rating by Anndrea fields
"Thank you Ginny thank you for all your help and wonderful customer service. ANNDREA"
We responded:
"Thank you, Anndrea! I'm happy to hear that Ginny provided you with excellent customer service. We appreciate your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Steve Dalber

July 8, 2025

5  out of  5
rating by Steve Dalber
"Excellent Every time I call the office Cristy is the best. Everything is handled quickly, in a friendly manner and professionally."
We responded:
"Thank you, Steve! I'm happy to know you had an excellent experience with us. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
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Brett Laffin

July 8, 2025

5  out of  5
rating by Brett Laffin
"We have been working with Christy as our primary point of contact for our business's auto insurance needs, and I cannot recommend her more highly. It's rare to find someone who is so responsive, helpful, and customer-service oriented - in any industry! We feel lucky to have her "in our corner". Thank you for your continued support, Christy!"
We responded:
"Thank you, Brett! I'm really happy to hear about your positive experience with Christy. She truly is dedicated to providing exceptional service, and I'm glad she's been able to support your insurance needs so well. If there's anything else we can assist you with, feel free to reach out."
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Steven Rousseau

July 7, 2025

5  out of  5
rating by Steven Rousseau
"Excellent support and quick response."
We responded:
"Thank you, Steven! I'm happy you experienced excellent support and quick responses from our team. We’re committed to providing top-notch service. Let us know if there's anything else we can do for you!"
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Terry Troha

July 7, 2025

5  out of  5
rating by Terry Troha
"Had a very pleasant experience with Sierra while reviewing my life insurance policies. Everyone at Steve Carpou’s State Farm office is a pleasure to work with."
We responded:
"Terry, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance needs. Christy cares a lot about our customers."
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Budd Out

July 4, 2025

5  out of  5
rating by Budd Out
"Doing business with this office has been a great experience thanks to their staff. Whenever I have a question, Christy is always accessible and prompt with detailed information that helps me make the best decisions on my coverage to balance cost and protection."
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ZGM “ZGM”

July 3, 2025

5  out of  5
rating by ZGM “ZGM”
"Sierra was extremely helpful, proficient, and excellent at her job!"
We responded:
"Thank you! I'm thrilled to hear that Sierra was extremely helpful, proficient, and excellent at her job! Our team is pleased to have provided you with outstanding service. We're grateful for your positive feedback and look forward to assisting you with your insurance needs in the future! Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Steve Steele

July 3, 2025

5  out of  5
rating by Steve Steele
"Mathew was s the man!!!🫡🫡🫡"
We responded:
"Thank you, Steve! I'm happy to hear that Mathew made such a positive impression. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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DJ

July 2, 2025

5  out of  5
rating by DJ
"Steve and his team do an outstanding job and are always ready to assist anytime I need anything. Top notch agency!"
We responded:
"Thank you, DJ! I'm happy to know that you find our team ready to assist whenever you need us. Your kind words about our service mean a lot. Let us know if there's anything else we can do for you!"
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Porscha Mccoy

July 2, 2025

5  out of  5
rating by Porscha Mccoy
"Matthew W. has been great! He has called me back and neen on top of not only getting me the best rate possible but also making sure to deliver great customer service by remembering even the small details...absolutely great person to work with...will definitely recommend because of him."
We responded:
"Thank you for your review, Porscha! I'm happy to hear that Matthew has been providing you with excellent service and attention to detail. It's wonderful to know that his efforts have made a positive impact on your experience. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Connor Fields

July 1, 2025

5  out of  5
rating by Connor Fields
"Persistent, attentive and eager to assist. Like a personal help hotline."
We responded:
"Connor, thank you for your fantastic feedback! I'm happy to hear that you found our service persistent and attentive. It's great to know you feel like you have a personal help hotline with us. Let us know if there's anything else we can do for you!"
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Glenn Selby

July 1, 2025

5  out of  5
rating by Glenn Selby
"When I started shopping for home and auto insurance, I was not looking forward to the process. Comparing quote after quote and then the hounding of the agents trying to make a sale. So when I was contacted by Sierra Pica-Nelson at State Farm, I thought "here we go with another one". That was not the case. Sierra took her time to provide me the info I needed and let me take the time to review my options regarding coverages and payment. She was also great at answering my questions quickly and never hounded me. In the end it was the best value and her level of service that caused me to go with State Farm."
We responded:
"Thank you, Glenn, for sharing your experience! I'm happy to hear that Sierra made the process smooth and informative for you. It's wonderful to know that her approach and dedication helped you find the best value for your insurance needs. If you have any more questions or need assistance in the future, feel free to reach out!"
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Robert Jenkins

July 1, 2025

5  out of  5
rating by Robert Jenkins
"Christy was helpful, knowledgeable and kind. She listened to my needs and found the policies that best addressed my needs and in a timely fashion. Her care and concern for my needs has been exemplary and admirable."
We responded:
"Thanks for the kind words, Robert! We’re happy to hear Ginny was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Larry Adcock

June 30, 2025

5  out of  5
rating by Larry Adcock
"What a great experience with Sam! I switched my home owners and auto policies to State Farm and I’m saving a bundle! Saving money is nice but the personal and professional assistance from Sam has been refreshing. It’s nice to be able to talk with a local person at a local agency rather than the first available agent on line. I would highly recommend Sam and State Farm."
We responded:
"Thank you, Larry, for sharing your experience! I'm delighted to know that Sam provided you with personal and professional assistance. We truly value the importance of having a local connection, and I'm glad that aspect stood out to you. If you ever need further assistance or have any questions, feel free to reach out. Your recommendation means a lot to us!"
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Unos Tacos NC

June 27, 2025

5  out of  5
rating by Unos Tacos NC
"Beth was great and informative"
We responded:
"Thank you! I'm happy to hear that Beth provided you with great and informative service. Our team is dedicated to ensuring a positive experience for everyone. If you have any more questions or need assistance, feel free to reach out!"
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Joyce Ogletree

June 27, 2025

5  out of  5
rating by Joyce Ogletree
"Yesterday, I received a notification about my insurance being due. Initially, I thought it pertained to my car, but it turned out to be for an apartment I had already moved out of. I only realized this after contacting State Farm, where I spoke with a young man named Matthew. He was incredibly informative, friendly, and knowledgeable about his field, taking the time to explain everything to me. As someone in my late 40s, I admitted to him that I find insurance—whether it’s life, health, or car—quite confusing. I only keep paying it to avoid any issues with the government. He helped me secure insurance for my current residence, offering a fantastic quote that was $100 cheaper and provided more value. The following day, I received a notice stating that my car insurance had expired due to a previous policy I had canceled over a missed payment of $3.57, which I was unaware of (Farmers Insurance). I decided to reach out to Matthew again, and he provided me with more great quotes and deals. Although I’m not a big TV watcher, I can certainly appreciate the commercial “like a good neighbor, State Farm is there!” Thank you so much, Matthew, for your patience and expertise."
We responded:
"Thank you, Joyce, for sharing your experience! I'm happy to hear that Matthew was able to assist you with such care and expertise. It's great to know he helped you find a better insurance option for your current residence and provided valuable support with your car insurance. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Stephanie Moore

June 26, 2025

5  out of  5
rating by Stephanie Moore
"Ginny has been a pleasure to work with. She made our transition smooth and effortless answering all of my questions and unique scenarios! I highly recommend her (and her team!)"
We responded:
"Stephanie, thank you for your wonderful feedback! I'm happy to hear that Ginny made your transition smooth and effortless. Your recommendation means a lot to us. If you have any more questions or need assistance, feel free to reach out anytime!"
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Vince Strum

June 26, 2025

5  out of  5
rating by Vince Strum
"I’ve interacted with Christy for the last four years concerning my home and multiple vehicles, she is always very responsive, knowledgeable, and able to answer all my questions."
We responded:
"Thank you, Vince! I'm happy to hear that Christy has been responsive and knowledgeable in assisting you with your insurance needs. We appreciate your continued trust over the years. If there's anything else we can do for you, just let us know!"
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David Jewell

June 25, 2025

5  out of  5
rating by David Jewell
"Sierra was very helpful with my insurance needs. She is always pleasant to talk with."
We responded:
"Thank you for telling us about your experience with us, David! Christy is a wonderful talent and we feel lucky to have her on board. Please let us know if you have any questions about your insurance policies or anything else!"