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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Albert

January 22, 2026

5  out of  5
rating by Robert Albert
"Just wanted to stop and praise sierra for a minute! Any questions or issues I’ve had she has helped me 100% of the way! Do yourself a favor and get in contact with sierra! She friendly and patient and very informative! Thank you so much sierra for all you do for my family! If I could, I’d rank her at 10 stars!!"
We responded:
"Thank you, Robert! I'm really happy to hear about your positive experience with Sierra. She's truly dedicated to providing excellent service, and it's wonderful to know she's been so helpful to you and your family. If there's anything else we can do for you, just let us know!"
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Shawn Bruggeling

January 21, 2026

5  out of  5
rating by Shawn Bruggeling
"I was very happy with how the representative Ginny assisted me with switching my auto policy over to State Farm and was able to answer all my questions."
We responded:
"Thank you, Shawn! I'm glad to hear that Ginny was able to assist you effectively with your policy switch and answer all your questions. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
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Shane Crump

January 20, 2026

5  out of  5
rating by Shane Crump
"Ginny was very helpful and patience with all my questions Thank you so much"
We responded:
"Thank you, Shane! I'm happy to hear that Ginny was able to assist you with patience and helpfulness. We appreciate your feedback and are always here to help with any questions you might have in the future. Let us know if there's anything else we can do for you!"
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donna horosko

January 16, 2026

5  out of  5
rating by donna horosko
"Matthew is a professional who enjoys taking care of clients. I explained my situation to him and he was able to make it happen. Made a huge difference and took a lot of unnecessary stress away with his quick action and follow up. Thanks!"
We responded:
"Thank you, Donna! I'm happy to hear that Matthew was able to assist you effectively and relieve some stress. Our team is dedicated to providing the best service possible. If you need anything else, feel free to reach out!"
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Marquese Mitchell

January 15, 2026

5  out of  5
rating by Marquese Mitchell
"Matthew was excellent in all matters when it comes to insurance. He was knowledgeable and extremely helpful! Thank you Matthew!"
We responded:
"Marquese, I'm thrilled to hear that Ginny provided awesome service in setting up your business account! Your satisfaction and appreciation mean a lot to us. We're grateful for your kind words and look forward to assisting you further. Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Tanuja Chava

January 15, 2026

5  out of  5
rating by Tanuja Chava
"Very helpful and she has a very great follow up. Customer service is excellent"
We responded:
"Thank you, Tanuja, for your fantastic review! I'm glad you had a positive experience with our team. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Inna Korotkova

January 13, 2026

5  out of  5
rating by Inna Korotkova
"Sierra was an amazing help! Great rates and great service"
We responded:
"Inna, thank you for sharing your experience! I'm glad Sierra was able to assist you so well. We’re committed to providing great rates and service. Let us know if there's anything else we can do for you!"
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Blake ammons

January 12, 2026

5  out of  5
rating by Blake ammons
"Sierra was great help once again."
We responded:
"Thank you, Blake, for sharing your experience! I'm glad to hear that Sierra was able to connect with you and assist in updating your policy. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Maria Kahler

January 12, 2026

5  out of  5
rating by Maria Kahler
"My family and I love working with Statefarm. I was just assisted by Christy in updating my renter’s insurance declaration. She got them all squared away and I appreciated how quickly she got it done. Thanks a lot Christy, as always we can rely on you guys for our insurance issues. Awesome customer service! ❤️"
We responded:
"Thank you, Maria! I'm happy to know that you and your family enjoy working with us. Christy is indeed fantastic at making sure everything is taken care of, and it's great to see her efforts recognized. We're here for any future needs or questions you might have!"
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Tim Aycock

January 9, 2026

5  out of  5
rating by Tim Aycock
"Sierra was a great help and very fast handling my request!"
We responded:
"Tim, we're pleased to hear that Sierra provided great help and speedy service with your request! Our team is grateful for your positive feedback and we're elated that Sierra could assist you efficiently. If you have any future insurance needs, feel free to reach out - we're here to help! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Tommy Estridge

January 9, 2026

5  out of  5
rating by Tommy Estridge
"I’ve been very pleased with the State Farm offices of Steve Carpou. While State Farm is a very stable and dependable company, it’s really their people who make the difference. Steve is very knowledgeable and easy to work with while Christy in his office is the definition of great service every time I call. Having a local agent and team who knows you and your family anytime you call is important as you’re not just someone on an 800 number. Earlier today I called to check on my auto insurance that just renewed and Christy walked me through the drop in premium 🎉 and also reviewed my policies to make sure we’ve got the coverage we need. Thanks again Christy, Steve and State Farm - you guys are the best!"
We responded:
"Tommy, your detailed feedback is greatly appreciated! We're thrilled that you find our team at Steve Carpou - State Farm Insurance Agent to be knowledgeable and dedicated to providing excellent service. Christy and I are grateful for your kind words and we're here for all your insurance needs. Thank you for choosing us for your peace of mind! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Matthew Gil

January 7, 2026

5  out of  5
rating by Matthew Gil
"Ginny took over after the website gave us the initial quote for auto and home owners and fine tuned both quotes to get us the best deal and ultimately saved us a good deal over our current insurance company! Her service was fantastic she was extremely responsive to both email and phone and was patient as we revised the quotes to get the best deals possible."
We responded:
"Matthew, thank you for sharing your experience! I'm happy to hear that Ginny was able to assist you with fine-tuning your quotes and finding you a great deal. Her dedication to providing responsive and patient service truly shines through. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Kate Jarzynski

January 2, 2026

5  out of  5
rating by Kate Jarzynski
"Christy provided us with great experience when adding a new car to our insurance. Fast and seamless!"
We responded:
"Thank you, Kate! I'm happy to hear that Christy made adding your new policy to the insurance a fast and seamless experience. We appreciate your feedback and are here if you need anything else!"
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Kristofer Bridges

January 2, 2026

5  out of  5
rating by Kristofer Bridges
"Very helpful, very cool and chill while speaking with hear and definitely helped me with all my questions very good agent"
We responded:
"Kristofer, thank you for your awesome feedback! I'm glad we could assist you with your questions and that you found the experience cool and relaxed. If you need anything else, feel free to reach out anytime!"
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Jim Roberts

December 29, 2025

5  out of  5
rating by Jim Roberts
"Just received fantastic service from Sierra. She was extremely helpful and was able to resolve my question. She was also very pleasant."
We responded:
"Thank you for the wonderful review, Jim! Sam is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
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Sumanth Yarra

December 24, 2025

5  out of  5
rating by Sumanth Yarra
"Working with Ginny has been good. Just a quick phone call and she was able to find the best coverage with best rate. Thank you Ginny."
We responded:
"Sumanth, thank you for your feedback! I'm happy to hear that Ginny was able to assist you efficiently and find the best coverage at a great rate. We appreciate your trust in us. If you need anything else, feel free to reach out!"
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Robin

December 19, 2025

5  out of  5
rating by Robin
"This is such a wonderful office. When speaking with Sierra today, she was so kind and answered all my questions. We moved to this office after our other State Farm Rep retired a few years ago and we are so glad we found them."
We responded:
"Thank you, Robin, for sharing your experience with our office! I'm glad to hear that Sierra was able to assist you and answer all your questions. We truly appreciate your referral and are happy you enjoyed the thank you note and gift card. Our team is committed to providing top-notch customer service, and it's wonderful to know we're meeting your expectations. If you have any future needs or questions, please don't hesitate to reach out."
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Ashley Deaza

December 17, 2025

5  out of  5
rating by Ashley Deaza
"Christy was very helpful with providing important information for me at a critical time. Her customer service and efficiency were excellent and I look forward to working with her again."
We responded:
"Ashley, thank you for your wonderful feedback! I'm glad to hear that Christy was able to assist you effectively during a crucial moment. We appreciate your kind words about her service and efficiency. If there's anything else we can do for you, just let us know!"
Profile photo of Will Owens

Will Owens

December 17, 2025

5  out of  5
rating by Will Owens
"Ginny helped my wife and I finalize our insurance with State Farm, she was extremely helpful and made everything easy on our end. Very happy with our experience and policy."
We responded:
"Thank you, Will! I'm delighted to hear that Ginny was able to assist you and your wife so effectively. It's wonderful to know you had a smooth experience with your policy. If you ever need anything else, feel free to reach out!"
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Ramachandra Rangisetty

December 16, 2025

5  out of  5
rating by Ramachandra Rangisetty
"Ty Sierra Pica-Nelson, very nice to work with you on my loan application"
We responded:
"Thank you, Ramachandra! I'm happy to hear that our team made your loan application process enjoyable. We are dedicated to providing excellent service. If you have any more questions or need assistance, feel free to reach out!"
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Marc DePaul

December 16, 2025

5  out of  5
rating by Marc DePaul
"Ginny helped me with getting me a contact in California about a claims I'd had in the past. Thanks, Giiny."
We responded:
"Thank you, Marc! I'm happy to hear that Ginny was able to assist you with your contact in California. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Angel Arroyo

December 16, 2025

5  out of  5
rating by Angel Arroyo
"State Farm Representative Ginny was very informative and assisted me in gathering my home insurance quote , everything was conducted in a timely manner , she advised and guided me through the process , thank you for your time , assistance and guidance."
We responded:
"Angel, thank you for your wonderful feedback! I'm happy to hear that Ginny was able to provide you with the information and guidance you needed for your insurance quote. We’re committed to making the process smooth and efficient for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Lynn Frederick

December 16, 2025

5  out of  5
rating by Lynn Frederick
"Christy was the absolute best today! I called to get some information on a life insurance policy and she gave me absolutely everything I needed and more! Truly such a great experience!"
We responded:
"Thank you for your review, Lynn! I'm happy to hear that Christy provided you with all the information you needed for your insurance policy. We always aim to deliver a great experience. If you have any more questions or need further assistance, feel free to reach out!"
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Demetrius Wilson

December 15, 2025

5  out of  5
rating by Demetrius Wilson
"Sierra was great. I called to add a new vehicle and was done with seconds. She was fantastic and great to work with. Thank you!!"
We responded:
"Thank you, Demetrius! I'm happy to hear that Christy was able to assist you quickly. We appreciate your feedback and are always here to help with any of your insurance needs. Feel free to reach out anytime!"
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Lighthouses Rule

December 12, 2025

5  out of  5
rating by Lighthouses Rule
"Jabon was a great agent. He was friendly and answered all questions I had."
We responded:
"Thank you! I'm happy to hear that Jabon provided friendly and informative service. Our team is dedicated to ensuring all your questions are addressed. If there's anything else we can assist you with, feel free to reach out!"