State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shane Nix
March 1, 2026
5
out of
5
rating by Shane Nix
"Ginny was great! She made the process super easy and handled any questions I had."
Dennis Purser
February 27, 2026
5
out of
5
rating by Dennis Purser
"Thank you."
Daniel Crandall
February 27, 2026
5
out of
5
rating by Daniel Crandall
"Christy was very helpful in quickly addressing my service and policy questions. Strong approach to dedicated service."
We responded:
"Thank you, Daniel! I'm happy to hear that Christy was able to assist you effectively with your service and policy questions. Our team is committed to providing dedicated service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
Rosa Brigman
February 26, 2026
5
out of
5
rating by Rosa Brigman
"Matthew was very helpful and nice . Was very understanding to my needs. Its was a pleasure talking with him."
We responded:
"Thank you, Rosa for the five-star rating! We’re honored to have you as a customer at our State Farm office in Matthews, NC."
Lori Chadwick
February 26, 2026
5
out of
5
rating by Lori Chadwick
"Matthew has been very helpful! Most appreciated."
Mithun Michael
February 25, 2026
5
out of
5
rating by Mithun Michael
"Great service and very friendly, love working with this team….. they are very friendly, especially Christie is outstanding! Thanks!"
We responded:
"Thank you, Mithun, for your kind words and positive review. I'm glad you enjoy working with our team. Christie is indeed outstanding, and we appreciate her dedication. If you need any further assistance, we're here to help. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Richard Belk
February 25, 2026
5
out of
5
rating by Richard Belk
"MATTHEW WAS VERY PROFESSIONAL IN HANDLING MY BUSINESS."
We responded:
"Thank you, Richard! I'm glad to hear that Matthew was professional in handling your matters. Our team strives to deliver excellent service. Feel free to let us know if we can assist with anything else!"
Jamale Mikell
February 25, 2026
5
out of
5
rating by Jamale Mikell
"Ginny was very helpful with me setting up my auto and life instances policies earlier today. Her personality was great and she explained things in a way that were clear and concise. One of the best experiences I’ve had from a customer care perspective."
We responded:
"Thank you, Jamale! I'm happy to hear that Ginny provided such excellent assistance with your auto and life insurance policies. It's wonderful that her clear explanations and friendly personality made your experience so positive. If you need anything else, feel free to reach out!"
Tonique Williams
February 23, 2026
5
out of
5
rating by Tonique Williams
"Very helpful and excellent customer service. Everytime I have a problem or a concern Cristy is always understanding and when I had a to do a claim she reached out to me to make sure I was ok! Cristy your awesome!"
We responded:
"Thanks, Tonique! We appreciate your trust in us for your insurance needs. Your positive feedback means a lot to us."
Jenna L
February 16, 2026
5
out of
5
rating by Jenna L
"Ginny has been wonderful! It was really hard to find insurance I could afford with my new car. But she made it quick and easy to add me on to a family bundle (:"
We responded:
"Thank you for your review, Jenna! I'm happy to hear that Ginny was able to assist you in finding affordable insurance. We strive to make the process as smooth as possible for our customers. If you have any more questions or need further assistance, feel free to reach out!"
Ebony Grisson
February 13, 2026
5
out of
5
rating by Ebony Grisson
"Matthew was Amazing ! Customer service felt personal and understanding we even laughed a little given that spending money on bills is not so fun. Great Work Matthew !"
We responded:
"Thank you, Ebony! I'm happy to hear that Matthew provided such a personal and understanding experience for you. It's great to know that even in the midst of handling bills, there was room for a little laughter. We appreciate your feedback and are here if you need anything else!"
Sharon Lipa
February 12, 2026
5
out of
5
rating by Sharon Lipa
"I stopped by our local State Farm office with a Problem. I was greeted by Cristy, I Explained my situation she was very patient while I rambled on about my concern. Cristy was friendly and professional. She got me the answers we needed and solved our issue. Thank you once again Cristi for the great service."
We responded:
"Thank you, Sharon, for sharing your experience! I'm happy to hear that Christy was able to assist you with such professionalism and friendliness. Our team is dedicated to providing excellent service, and it's great to know Christy delivered on that promise. If you have any more questions or need assistance in the future, feel free to reach out!"
Phillip Beebe
February 9, 2026
5
out of
5
rating by Phillip Beebe
"Steve and Christy have served my family and my company for years and is always attentive and quick to make sure we always have everything we need!"
We responded:
"Thank you, Phillip, for your kind words! We are happy to have served your family and company for years, ensuring you always have everything you need. Our office is here for you whenever you require assistance or have any questions. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Joy de Dios
February 6, 2026
5
out of
5
rating by Joy de Dios
"Thank you so much to Dexter! He’s very helpful and very efficient! Excellent work! Keep it up!"
We responded:
"Joy, thank you for your wonderful feedback! I'm happy to hear that Dexter was helpful and efficient in assisting you. We appreciate your kind words and look forward to continuing to provide excellent service. Let us know if there's anything else we can do for you!"
Herman Cureton
February 6, 2026
5
out of
5
rating by Herman Cureton
"Christy was very helpful"
We responded:
"Hi Herman, Christy is a valuable member of our team, and I'm happy she was able to assist you! Thank you for your positive feedback. If you need any further assistance, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
JE A
February 5, 2026
5
out of
5
rating by JE A
"We have been with State Farm for 6+ years now. I’ve tried to look for cheaper car insurance, and haven’t found better rates anywhere. Christy answers the phone almost every time I call, and she is always very helpful, returns calls promptly, and answers all my questions well."
We responded:
"Thank you for your review. I'm happy to hear that you've been satisfied with our rates and service over the years. Christy is indeed a valuable part of our team, and I'm glad she's been able to assist you so effectively. If you ever have more questions or need further assistance, feel free to reach out!"
Deven Dickerson
February 3, 2026
5
out of
5
rating by Deven Dickerson
"Christy was so helpful. She started my claim for a cracked windshield and quickly answered a few other questions I had."
We responded:
"Hey, Deven! Thanks for letting us know about your experience with Christy. We’re glad she was able to get things started for your cracked windshield and quickly answer your other questions regarding your auto coverage."
Daniel De La Cruz
January 30, 2026
5
out of
5
rating by Daniel De La Cruz
"Ginny was great to work with! Thanks for all your help!"
We responded:
"Thank you, Daniel! I'm happy to hear that Ginny provided you with excellent service. We appreciate your feedback and are here for any future insurance needs you might have. Let us know if there's anything else we can assist you with!"
Luis Ardila
January 29, 2026
5
out of
5
rating by Luis Ardila
"Sierra is a very nice person, explaining the ensuring process."
We responded:
"Thank you for sharing your experience! I'm happy to hear that Sierra was able to explain the insurance process clearly. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Chantevia Staten
January 29, 2026
5
out of
5
rating by Chantevia Staten
"I sign up for auto insurance with State Farm about 6 months ago. I had forgot about the fact I told Sierra two weeks prior to call me on that day. Luckily, she remembered and called as promised. I switch and have not had any issues. I knew I wanted to add renters insurance and thought well maybe they get commission. Seeing that Sierra was so helpful the first time I decided to text her for help again. Just like the first experience she was helpful, professional, and willing to assist. Thanks Ms. Sierra you are my State Farm hero."
We responded:
"Thank you for your review, Chantevia! I'm happy to hear that Sierra made your experience so positive and seamless. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Empress Withers
January 28, 2026
5
out of
5
rating by Empress Withers
"Love love love my relationship with my team of reps. Very supportive and reliable!! Sierra is excellent... whether it's calls or text she makes sure I'm on top of my policy at all times."
We responded:
"Thank you, Empress Withers! It’s rewarding to know that Sierra and the team have been so supportive and reliable for you. She puts in the effort to keep customers informed and make things as smooth as possible. We appreciate your positive feedback!"
Brian Skidmore
January 27, 2026
5
out of
5
rating by Brian Skidmore
"Sierra is always helpful anytime I call or when she calls me it's always a great experience..."
We responded:
"Thank you, Brian! I'm happy to hear that Sierra consistently provides you with a great experience. Our team is dedicated to offering helpful and friendly service. If there's anything else we can assist you with, just let us know!"
Johana Salazar
January 23, 2026
5
out of
5
rating by Johana Salazar
"I had a great experience with Ginny. She was extremely helpful, patient, and knowledgeable while assisting me with my car policy. She took the time to explain everything clearly and made the whole process easy and stress-free. I truly appreciate her professionalism and excellent customer service. Highly recommend Ginny to anyone looking for reliable insurance help!"
We responded:
"Thank you, Johana, for your wonderful feedback! I'm glad to hear that Ginny was able to assist you with finding the best price and coverage for your policy. Your recommendation means a lot to us. If you ever need further assistance with auto or home insurance, feel free to reach out."
Robert Albert
January 22, 2026
5
out of
5
rating by Robert Albert
"Just wanted to stop and praise sierra for a minute! Any questions or issues I’ve had she has helped me 100% of the way! Do yourself a favor and get in contact with sierra! She friendly and patient and very informative! Thank you so much sierra for all you do for my family! If I could, I’d rank her at 10 stars!!"
We responded:
"Thank you, Robert! I'm really happy to hear about your positive experience with Sierra. She's truly dedicated to providing excellent service, and it's wonderful to know she's been so helpful to you and your family. If there's anything else we can do for you, just let us know!"
Shawn Bruggeling
January 21, 2026
5
out of
5
rating by Shawn Bruggeling
"I was very happy with how the representative Ginny assisted me with switching my auto policy over to State Farm and was able to answer all my questions."
We responded:
"Thank you, Shawn! I'm glad to hear that Ginny was able to assist you effectively with your policy switch and answer all your questions. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"