State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Stephanie Moore
June 26, 2025
5
out of
5
rating by Stephanie Moore
"Ginny has been a pleasure to work with. She made our transition smooth and effortless answering all of my questions and unique scenarios! I highly recommend her (and her team!)"
Vince Strum
June 26, 2025
5
out of
5
rating by Vince Strum
"I’ve interacted with Christy for the last four years concerning my home and multiple vehicles, she is always very responsive, knowledgeable, and able to answer all my questions."
David Jewell
June 25, 2025
5
out of
5
rating by David Jewell
"Sierra was very helpful with my insurance needs. She is always pleasant to talk with."
We responded:
"Thank you for telling us about your experience with us, David! Christy is a wonderful talent and we feel lucky to have her on board. Please let us know if you have any questions about your insurance policies or anything else!"
Dmitriy Dumbravanu
June 23, 2025
5
out of
5
rating by Dmitriy Dumbravanu
"Another satisfied customer here! Worked with Sierra this time and she helped us find coverage that both fit into our budget and provided extra peace of mind on the roads) she was diligent, fast, respectful of our time, pleasant and professional 👍 definitely recommend this agency and their staff members! Thank you Sierra!!"
We responded:
"Thanks for the kind words, Dmitriy! We’re so glad to hear you had a smooth and supportive experience with the team! We appreciate you taking the time to leave a review and are happy we could assist when something needed attention."
Patricia McGevna
June 20, 2025
5
out of
5
rating by Patricia McGevna
"Matthew was so helpful . I had to add coverage to a car we wanted to register. He walked me through the coverage answered all my questions and sent me the proof of insurance so my husband could head to the DMV. Thank you for your help Matthew!"
We responded:
"Thank you, Patricia, for sharing your experience! I'm happy to hear that Christy was able to assist you so efficiently with your policy questions. It's great to know she updated everything promptly. If you have any more questions, feel free to reach out to our office anytime."
Sasanka Vannemreddy
June 20, 2025
5
out of
5
rating by Sasanka Vannemreddy
"I highly recommend working with Christy at State Farm Insurance for all your insurance needs! She consistently goes above and beyond, ensuring every request is handled with care and efficiency. Christy makes you feel like her top priority, delivering exceptional customer service every time. Reach out to her for reliable, top-notch support—you’ll be in great hands!"
We responded:
"Thank you, Sasanka, for your wonderful recommendation! I'm delighted to hear that Christy has provided you with exceptional service and made you feel like a top priority. We truly appreciate your trust in us for your insurance needs. If there's anything else we can assist you with, just let us know!"
Sudeep Aryal
June 19, 2025
5
out of
5
rating by Sudeep Aryal
"Always awesome to work with Christy, she’s very personable, polite, and gets things done"
We responded:
"Thank you, Sudeep! I'm happy to hear that Christy has been personable and efficient in assisting you. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Sam
June 18, 2025
5
out of
5
rating by Sam
"Christy is great and helped me in instantly. 1000/10 !!"
We responded:
"Thank you, Sam, for sharing your experience! I'm glad to know that Ginny was able to provide you with great and prompt service. If you have any more questions or need any other assistance, feel free to reach out to our office. We're here to help!"
Nikki McNeil
June 13, 2025
5
out of
5
rating by Nikki McNeil
"I appreciate Sierra for helping me yesterday and today. She's awesome customer service"
We responded:
"Thank you, Nikki! I'm glad to hear that Sierra provided you with awesome customer service. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Esoteric Jay
June 13, 2025
5
out of
5
rating by Esoteric Jay
"Just spoke with Christy about my auto & home deductibles. She was really helpful. She knew everything I needed 2 know & was friendly too."
We responded:
"Thank you! I'm happy to hear that Christy was able to assist you with your insurance needs. Her knowledge and friendly approach are truly valued here. If you have any more questions or need further assistance, feel free to reach out anytime!"
Ralph Burnette
June 12, 2025
5
out of
5
rating by Ralph Burnette
"Christy is an amazing awesome agent at State Farm. I’m grateful for the support she has provided for me at any time I’ve been in contact with her. Christy thank you for being an A-1"
We responded:
"Thank you, Ralph, for your kind words! I'm happy to hear that Christy has been able to provide you with such great support. Her dedication to helping our customers is truly appreciated. If you ever need further assistance, don't hesitate to reach out to our office!"
John
June 12, 2025
5
out of
5
rating by John
"It was a very good talk, calm and explaining everything in detail. Thank you"
We responded:
"Thank you for your review, John. I'm happy to hear that the conversation was clear and detailed for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
JE A
June 12, 2025
5
out of
5
rating by JE A
"We have been with State Farm for 6+ years now. I’ve tried to look for cheaper car insurance, and haven’t found better rates anywhere. Christy answers the phone almost every time I call, and she is always very helpful, returns calls promptly, and answers all my questions well."
We responded:
"Thank you for your review. I'm happy to hear that you've been satisfied with our rates and service over the years. Christy is indeed a valuable part of our team, and I'm glad she's been able to assist you so effectively. If you ever have more questions or need further assistance, feel free to reach out!"
Jourdan Jenklin
June 11, 2025
5
out of
5
rating by Jourdan Jenklin
"Working with Matthew at State Farm was amazing! We called in about adding homeowners to our auto policy and right away I appreciated his empathy and how personable he was from the start. Matthew was clear, patient, and knowledgeable. I would absolutely recommend him to anyone looking for these types of services. So glad to be in his care. Thanks again Matthew!"
We responded:
"Thank you, Jourdan! I'm happy to hear about your positive experience with Matthew. His empathy and knowledge truly make a difference, and I'm glad he could assist you with your policy needs. If there's anything else you need, feel free to reach out!"
Yan Juras
June 11, 2025
5
out of
5
rating by Yan Juras
"Needed some paperwork for my policy and Christy emailed it to me the next morning. Excellent service as I've come to expect."
We responded:
"Thank you for your review, Yan! I'm happy to hear that Christy was able to assist you promptly with your paperwork. We always aim to provide excellent service. If you need anything else, feel free to reach out!"
Travis Haston
June 10, 2025
5
out of
5
rating by Travis Haston
"Sierra Nelson with Steve Carpou State Farm office is spectacular with her customer service and knowledge of my policies. Having her as my agent representative is always a pleasure and she is highly recommended! Thanks for the help as always Sierra"
We responded:
"Thank you, Travis! I'm happy to hear that Sierra has been providing you with excellent service and support. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Elizabeth Solano
June 9, 2025
5
out of
5
rating by Elizabeth Solano
"Ginny was very helpful in providing information for home insurance on a second home. She made the process super smooth. Thank you so much Ginny!"
We responded:
"Elizabeth, thank you for sharing your positive experience with Sam during your move . We're thrilled to hear that he provided prompt and helpful assistance, ensuring all your questions were answered. Sam takes pride in delivering exceptional service, and we're delighted to have been part of your smooth transition. If you need anything else or have further questions, please don't hesitate to reach out. Thank you for choosing State Farm!"
Glenn Pham
June 9, 2025
5
out of
5
rating by Glenn Pham
"Everything was fine as usual."
We responded:
"Thank you, Glenn! I'm happy to know everything went smoothly for you. If you ever have any questions or need assistance, feel free to reach out. We’re here to help!"
joyce baker
June 6, 2025
5
out of
5
rating by joyce baker
"Ginny helped me today with my Insurance needs, she was so friendly and easy to talk to. Ginny was very knowledgeable and helped me to understand what I needed. Thank you Ginny"
We responded:
"Thank you for your review, Joyce! I'm happy to hear that Ginny was able to assist you with your insurance needs and make the process comfortable and informative. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Anbazhahan Mounagurusamy
June 6, 2025
5
out of
5
rating by Anbazhahan Mounagurusamy
"Ginny from State Farm insurance helped me a lot to get me a best quote for home and auto insurance. It’s was a great help. I am feeling very grateful and thankful. One more important thing It was very quick to get best quote. I did not have to spend much time to provide my details. She quickly collected herself . Keep it up. All the best."
We responded:
"Thank you, Anbazhahan, for sharing your experience! I'm delighted to hear that Ginny was able to assist you efficiently with your insurance quotes. Your appreciation means a lot to us, and we'll be sure to pass along your kind words to her. If you need anything else, feel free to reach out!"
Chantevia Staten
June 5, 2025
5
out of
5
rating by Chantevia Staten
"Sierra was friendly, helpful and went above and beyond to help me. I had forgot about switching my insurance. However, she sent a reminder message just to confirm the appointment with me which reminded me. Because she reminded me I went ahead and switched the same day. She is very professional and willing to help. Thanks Sierra"
We responded:
"Thank you for your review, Chantevia! I'm happy to hear that Sierra made your experience so positive and seamless. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Jontae Scott
June 2, 2025
5
out of
5
rating by Jontae Scott
"Christy is just awesome!!! We walked in ready to cancel our homeowners policy and not only did Christy explain the benefits of why we should stay with them we also ended up bundling our cars with them as well. Christy was very patient with us."
We responded:
"Hey Jontae, thanks a ton for your awesome review! I'm really happy to hear that Christy has been so responsive, patient, and knowledgeable with your policy needs. We're grateful to have her on our team! If you ever need anything else, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Rafael Miranda
May 30, 2025
5
out of
5
rating by Rafael Miranda
"Sierra was so helpful, nice, professional,respectful, and very knowledgeable. Thank you very much, Sierra!"
We responded:
"Thank you for your review, Rafael! I'm happy to hear that Sierra provided you with such helpful and professional service. We appreciate your kind words and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
rob prince
May 30, 2025
5
out of
5
rating by rob prince
"I had the pleasure of speaking with Ginny today. I found myself shopping for a new car insurance policy, and I was very fortunate to have been in contact with Ginny. Not only was she knowledgeable, but she was personable and down to earth. Great experience!!! Yes !!! Ginny gets 5 Stars! I would give more if I could. Oh, and one more thing…. My car insurance rate went DOWN !!! Go Ginny !!!! 🥳"
We responded:
"Thank you, Rob, for sharing your experience! I'm glad to hear that Ginny was able to assist you with your car insurance needs. Her knowledge and personable approach truly make a difference. It's fantastic that your rate went down as well! If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Angel1108
May 29, 2025
5
out of
5
rating by Angel1108
"Beth was very helpful and informative on my auto insurance options, she was gave me a exceptional customer service experience. A++"
We responded:
"Thank you, Angel, for sharing your experience! I'm glad to hear that Beth was able to provide you with helpful information and exceptional service regarding your insurance options. We appreciate your feedback and are here for any future questions or needs you may have!"