State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
David Ward
November 14, 2024
5
out of
5
rating by David Ward
"My renewal with Geico was pendind and I elected to shop around. I was contacted by Ginny who was a representive of a local State Farm office. She was knowledgbale and professional in her handeling of this matter. She was friendly and easy to talk with. She was able to to lower my monthly rate by $23 which equates to $276 annually. Very satisfied and pleased with her service."
We responded:
"David, thank you for sharing your experience! I'm glad Ginny was able to assist you with such professionalism and friendliness. It's great to know she could help you save on your monthly rate. We appreciate your trust in our office and look forward to continuing to serve your insurance needs. If you have any further questions or need assistance, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Bryan Mitchell
November 11, 2024
5
out of
5
rating by Bryan Mitchell
"Ginny was both friendly and knowledgeable. She was prepared when I arrived, but didn’t rush me. She took time to answer my questions."
We responded:
"Thank you, Bryan, for your wonderful review! I'm glad to hear that Ginny was both friendly and knowledgeable during your visit. It's great that she took the time to answer all your questions without rushing. We appreciate your feedback and look forward to assisting you with any future needs. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Amanda Richardson
November 8, 2024
5
out of
5
rating by Amanda Richardson
"Super fast response times from Christy! Thank you so much!"
We responded:
"Amanda, thank you for your kind words! I'm glad Christy could assist you quickly. We appreciate your feedback and look forward to helping you with any future needs. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Eleazar Figueroa
November 6, 2024
5
out of
5
rating by Eleazar Figueroa
"Sam is amazing and easy to work with, I walked into the office on my lunch break i had the quote done and everything with in an hour. Keep up the great work"
We responded:
"Sam is indeed fantastic and we're happy you had such a smooth experience during your lunch break! We appreciate your kind words and will certainly keep up the great work. If you need anything else, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Trevor Willis
November 6, 2024
5
out of
5
rating by Trevor Willis
"Any time that I have questions (even about the smallest details), I get exactly what I am looking for. They are quick and knowledgeable, and always honest with their opinions, and I greatly appreciate that. This time I worked with Christy, and just like always, she was FANTASTIC. After we played phone tag (my fault), she helped me get everything taken care of quickly, and efficiently. It was nice to laugh and joke with her a little as well. I could not be happier with her service. Without a doubt, I would recommend everyone in this office to anyone I know that needed help. I know if I ever have a problem, they will without a doubt be there to help. Keep up the great work ! Thank you again Christy !!"
We responded:
"Trevor, your detailed feedback is truly appreciated! We're happy to hear Ginny provided you with patient and empathetic service, ensuring a smooth experience. We're grateful for your recommendation and look forward to assisting you and your loved ones with all your insurance needs in the future! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Jim Roberts
November 5, 2024
5
out of
5
rating by Jim Roberts
"Just received fantastic service from Christy. She was extremely helpful and pleasan."
We responded:
"Thank you for the wonderful review, Jim! Sam is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
Delilah Avery
November 3, 2024
5
out of
5
rating by Delilah Avery
"Christy, was very helpful, positive, and cheerful. I could hear her smile. Thank you again."
We responded:
"Hi Delilah! Thanks so much for your wonderful review! I'm glad Christy could assist you with such positivity and cheerfulness. We appreciate your feedback and are always here if you need anything else. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Pawel zepeterinma
November 1, 2024
5
out of
5
rating by Pawel zepeterinma
"Very courteous and professional. Ginny was quick to facilitate the entire process seamlessly and answer any questions I had."
We responded:
"Thank you, Pawel, for your wonderful review! I'm glad Ginny could assist you so efficiently and answer all your questions. We strive to provide courteous and professional service, and it's great to know we met your expectations. If you need any further assistance, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Francisco Marroquin
October 31, 2024
5
out of
5
rating by Francisco Marroquin
"Great services as always!"
We responded:
"Francisco, thank you for your kind words! I'm glad you're satisfied with our services. We always strive to provide the best for our customers. If you ever need anything else, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
alyssa baker
October 31, 2024
5
out of
5
rating by alyssa baker
"Sierra has been super helpful in answering all of my life insurance questions! Would definitely recommend!"
We responded:
"Hey Alyssa, Thanks for the awesome review! I'm glad Sam could help with your home insurance questions. We appreciate the recommendation! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
S P
October 31, 2024
5
out of
5
rating by S P
"Ginny provided an outstanding experience with my auto and home insurance! Their expertise and exceptional service made everything smooth and stress-free. Highly recommend them for anyone seeking trustworthy guidance!"
We responded:
"Thank you for your wonderful feedback! I'm glad to know that Ginny provided such an outstanding experience with your auto and home insurance. Her expertise and exceptional service are truly valued in our office. We appreciate your recommendation and are always here to provide trustworthy guidance for any future needs. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Shawn Gruenig
October 31, 2024
5
out of
5
rating by Shawn Gruenig
"Sam cares about his clients and their futures. He helped me navigate the life insurance market until I felt comfortable with my decision of the product we chose. I would highly recommend him as an agent."
We responded:
"Shawn, thank you for your wonderful review! I'm glad to hear that Sam was able to assist you in navigating the life insurance market and help you feel comfortable with your decision. We truly appreciate your recommendation and are grateful to have Sam as part of our team. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Zumba with Merlin Mercurio
October 31, 2024
5
out of
5
rating by Zumba with Merlin Mercurio
"Christy was very efficient and had a very positive attitude."
We responded:
"Thank you for your kind words! We're happy to hear Christy was able to provide a great experience. - Steve Carpou - State Farm Insurance Agent"
Drew Wesley
October 30, 2024
5
out of
5
rating by Drew Wesley
"Sierra is very pleasant to work with and accommodating with affordable rates I needed for a renter's insurance policy."
We responded:
"Drew, thank you for your wonderful review! I'm happy to hear that Sierra provided you with pleasant and accommodating service for your renter's insurance policy. We always aim to offer affordable rates and excellent customer service. If you need any further assistance, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Johana Pineda
October 27, 2024
5
out of
5
rating by Johana Pineda
"Queremos dejar saber lo agradecidos y contentos qué estamos con mi esposo por la excelente atención y el buen trato que nos brindo la señora Sierra, nosotros podríamos recomendar a State Farm para todas las personas en especial a nuestra comunidad hispana y latina y decirles que si están buscando un buen servicio y soluciones en relación a su servicios que como aseguradora ofrecen State Farm es lo mejor. Atentamente: Darwin B. Y Johana P."
We responded:
"Johana, Gracias por compartir tu experiencia tan positiva con nosotros. Nos alegra saber que tú y Darwin están satisfechos con la atención y el trato que recibieron de Sierra. Nos enorgullece poder servir a nuestra comunidad hispana y latina con el mejor servicio posible. Apreciamos mucho tu recomendación y estamos aquí para cualquier necesidad futura que puedan tener. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Dennis Rorie
October 23, 2024
5
out of
5
rating by Dennis Rorie
"Sam has been excellent to work with and very responsive to my insurance needs and questions."
We responded:
"Dennis, thank you for your wonderful review! I'm glad to hear that Sam has been responsive and helpful with your insurance needs and questions. We appreciate your trust in our team and look forward to continuing to assist you. If you have any further questions or need assistance, feel free to reach out anytime. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Lisa Akins
October 23, 2024
5
out of
5
rating by Lisa Akins
"I recently shopped around at several different insurance companies serving for lower premium on the very same coverage I currently have and I had the pleasure of talking to Spencer at State Farm who beat every body's prices on the very same good quality insurance that I ha, apples to apples. Spencer was very knowledgeable and efficient responding to all my insurance questions. He was truly amazing. Spencer's State Farm quote was $1000.00 cheaper than my insurance company on my home owners insurance. I just shocked that State Farm could offer me that good if a deal. Everything was replacement value if I ever had a lossI was so excited because I knew this meant that my house payment was going to go down quite a bit. I realized right quick that State Farmas not trying to take advantage of me by price gouging. Spencer was very polite and considerate of what I had to say and he let me express all my concerns without interrupting me. He was a gentleman. He listened to me and solved every problem I had very efficiently making everything seem so easy and possible. Spencer quickly earned my respect and trust. He also earned my friendship. He was such a a nice guy and had a lot of pride in State Farm"
We responded:
"Thank you so much for sharing your experience, Lisa! I’m really pleased that Spencer was able to assist you effectively and provide a competitive quote. It’s great to hear that he addressed all your concerns and made the process simple and stress-free. We truly value the opportunity to build long-lasting relationships, and we’re glad this interaction earned your friendship. If you ever have any questions or need further assistance, we’re always here for you. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
TIMOTHY ROWE
October 21, 2024
5
out of
5
rating by TIMOTHY ROWE
"Sierra was very efficient and not pushy. If she offers to help you with your life insurance, accept!"
We responded:
"Sierra's efficiency and non-pushy approach are qualities we truly value in our team. We're happy to know you had a positive experience with her assistance on your life insurance needs. If you have any further questions or need additional help, feel free to reach out anytime. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
John Branin
October 17, 2024
5
out of
5
rating by John Branin
"I’ve always had a good experience here. Christy is always quick efficient and accurate!"
We responded:
"John, thank you! We look forward to working with you and taking care of you and your insurance needs."
Tim Darmond
October 17, 2024
5
out of
5
rating by Tim Darmond
"Hello, Christy has been a great help with my claim. 33-74J941Z I had some e-mail issues and she helped me get the needed info and pictures to the right place. She is always kind and quick to respond. Thanks to the you Steve and all your staff."
We responded:
"Tim, thank you for your wonderful review! I'm happy to hear that Christy was able to assist you with your claim and resolve your email issues. It's great to know she provided the support you needed quickly and kindly. Our office is here to help with any future needs or questions you may have. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
parth patel
October 16, 2024
5
out of
5
rating by parth patel
"State Farm Insurance company has a good and helpful agent Steve Carpou for the Customer Service. Steve Carpou guided me in details for what kind of insurance and coverage one should have. I was so impressed for his service. In future if any one needs any kind of Insurance it will be my pleasure to recommend Steve Carpou."
We responded:
"Parth, thank you so much for your kind words! I'm glad we could assist you in understanding the different types of insurance and coverage options available. It's wonderful to know that you were satisfied with the service provided. Your recommendation means a lot to us, and we're always here to help with any future insurance needs you or anyone else might have. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
VamsiKrishna Doneparthi
October 16, 2024
5
out of
5
rating by VamsiKrishna Doneparthi
"I feel it’s good customer service. they are flexible to adjust the policy limits and work with customers. Sierra is taken care my home policy and reasonable price quotes. I recommend to everyone to give a try if any one looking auto/home policies in SC/NC."
We responded:
"VamsiKrishna, thank you for your kind words and recommendation! I'm glad to hear that you found our customer service flexible and accommodating. It's wonderful that Sierra was able to assist you with your home policy and provide reasonable quotes. We truly appreciate your support and are here for any future needs you may have. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Charlotte cullen
October 16, 2024
5
out of
5
rating by Charlotte cullen
"We have been using StateFarm for about 3 years now and so happy with the customer service. Sierra is amazing! Anything I have an issue with or need she is immediately available to help. Some companies you have a 800 # and the time to get in touch with customer service takes forever. Sierra is always a text or call away, she is also great with information or services that could benefit your family. It’s hard to find that these days, thank you for all you do!"
We responded:
"Thanks for the kind words, Charlotte! We’re happy to hear Sam was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Dale Wilson
October 15, 2024
5
out of
5
rating by Dale Wilson
"Sierra helped Me understand about My life insurance policy. Thanks Sierra Dale Wilson"
We responded:
"Thank you, Dale! I'm happy Sierra could help you understand your life insurance policy. We appreciate your business. If you have any further questions or need assistance, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
nisa johnson
October 15, 2024
5
out of
5
rating by nisa johnson
"Christy was a great help ."
We responded:
"Christy is indeed a valuable member of our team, and I'm glad she could assist you! Thank you for your positive feedback, Nisa. If you need any further assistance, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"