State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
RA Kay
November 21, 2025
5
out of
5
rating by RA Kay
"Steve Carpou & Christy do a great job."
Bryan Maas
November 21, 2025
5
out of
5
rating by Bryan Maas
"Christy was professional and helpful in helping me make some coverage changes on our camper."
We responded:
"Hey, Bryan! Thanks so much for letting us know that you found our service punctual and professional while handling your homeowners and property insurance. It’s great to hear that the process was straightforward and efficient for you. We appreciate your review and your trust in us."
Clyde Vreeland
November 20, 2025
5
out of
5
rating by Clyde Vreeland
"Sierra has continued to provide great service! She was very clear explaining the terms of the policy abs making adjustments during a periodic review of coverage. Sierra is very thorough and makes sure that my needs are met."
We responded:
"Clyde, we're thrilled to hear that Sierra went above and beyond to assist you with your insurance needs. We appreciate your feedback, thank you for letting us be your good neighbor!"
Marlee Harris
November 19, 2025
5
out of
5
rating by Marlee Harris
"Such a helpful and informative agency! Sam and Christy have always taken great care of us. I hope Steve keeps them around. Switch to Steve!"
We responded:
"Marlee, thank you for the shoutout for Sam! Our office loves being your good neighbor. - Steve Carpou - State Farm Insurance Agent"
Rebecca Seith
November 19, 2025
5
out of
5
rating by Rebecca Seith
"I Was shopping around for new insurance. Wasn't sure who to call. Then I met Ginny with State Farm. She was extremely professional and always answered the phone when I called her. She got back to me immediately with everything I needed. She is excellent at what she does and Would send anyone to State Farm because of her. I was very pleased with the rates that we received and bundled car and house insurance. That is a real compliment for this insurance because we've been with our Previous agent for many years."
We responded:
"Thank you, Rebecca! I'm so happy to hear about your positive experience with Ginny. It's wonderful that she was able to assist you so effectively and that you're satisfied with the rates and bundled insurance. We appreciate your trust in us and look forward to serving you for many years. Let us know if there's anything else we can do for you!"
Yan Juras
November 18, 2025
5
out of
5
rating by Yan Juras
"Needed some paperwork for my policy and Christy emailed it to me the next morning. Excellent service as I've come to expect. More recently, I spoke with Matthew to clarify a confusing notice I received from State Farm corporate. He checked and the notice was sent in error. More excellent service!"
We responded:
"Thank you for your review, Yan! I'm happy to hear that Christy was able to assist you promptly with your paperwork. We always aim to provide excellent service. If you need anything else, feel free to reach out!"
Dexter Harding
November 13, 2025
5
out of
5
rating by Dexter Harding
"Matt, Christy, Sierra, & Ginny showed me great hospitality when I walked in. Provided me with exactly what I needed. I can always count on them to provide me excellent customer service!"
We responded:
"Thank you, Dexter! I'm happy to hear that Matt, Christy, Sierra, and Ginny made your visit a pleasant one and provided the service you needed. We appreciate your trust in our team and are always here to ensure you receive excellent customer service. Let us know if there's anything else we can do for you!"
Christy Hedrick
November 13, 2025
5
out of
5
rating by Christy Hedrick
"Ginny, Sierra and Matt are absolutely phenomenal and I appreciate everything they do everyday!"
We responded:
"Christy, thank you for your wonderful feedback! I'm so happy to hear that Ginny, Sierra, and Matt have made such a positive impact. Our team is dedicated to providing exceptional service every day. Let us know if there's anything else we can assist you with!"
Matthew Williams
November 13, 2025
5
out of
5
rating by Matthew Williams
"Ginny, Christy and Sierra have all helped me in different insurance inquiries. They are a fantastic team and always helpful. Thank you for making insurance simple and easy!"
We responded:
"Thank you, Matthew! I'm happy to hear that Ginny, Christy, and Sierra have been able to assist you with your insurance needs. We strive to make the process as straightforward as possible. Let us know if there's anything else we can do for you!"
Ginny Nix
November 13, 2025
5
out of
5
rating by Ginny Nix
"My coworkers are the best. They make our customers days consistently and mine too! Thank you Matt and Christy and Sierra!"
We responded:
"Thank you, Ginny! I'm glad to hear that Matt, Christy, and Sierra are making such a positive impact on your and our customers' days. We appreciate your feedback and are always here to support you!"
Linda Graham
November 13, 2025
5
out of
5
rating by Linda Graham
"Virginia Nix found great coverage for me and it was my pleasure to work with her. She's a top notch insurance agent. I hope you give her a promotion."
We responded:
"Thank you, Linda! I'm happy to hear that Virginia was able to find the right coverage for you. She truly is an exceptional agent, and your kind words mean a lot. If there's anything else we can assist you with, just let us know!"
Nancy Souder
November 11, 2025
5
out of
5
rating by Nancy Souder
"Christy had been a huge help. Always pleasant."
We responded:
"Nancy, thank you for your feedback! I'm happy to hear that Matthew provided you with polite and helpful service. Our team is dedicated to offering the best experience possible. Let us know if there's anything else we can assist you with!"
That Guy Tae
November 7, 2025
5
out of
5
rating by That Guy Tae
"Sierra was extremely helpful, easy to talk to & very informative. Best experience I've had dealing with someone over the phone. Your company is lucky to have such an amazing worker & person."
We responded:
"Thank you for your wonderful feedback! I'm delighted to hear that Sierra provided such a helpful and informative experience for you. We truly value her as part of our team. If there's anything else we can assist you with, just let us know!"
Latoria Stone
November 7, 2025
5
out of
5
rating by Latoria Stone
"The agent was very helpful"
We responded:
"Thank you, Latoria! I'm happy to know you found the assistance helpful. If you need anything else, feel free to reach out!"
Jack McGill
November 6, 2025
5
out of
5
rating by Jack McGill
"Matthew was very helpfull with my homeowners policy as I finish up moving into my new home. I added a binder for my personal belongings which Matthew was very helpful and clarified the process."
We responded:
"Thank you, Jack! I'm glad to hear that Matthew was able to assist you with your policy and the binder for your personal belongings. Our team is committed to making the process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out anytime. Enjoy your new home!"
Yaima Ramos
November 6, 2025
5
out of
5
rating by Yaima Ramos
"Christy was super helpful and informative! I called to add a car to my policy and she was very kind and efficient!"
We responded:
"Hey Yaima, Thanks for the awesome review! I'm glad Christy could help you out with adding a auto to your policy. She's definitely efficient and kind! If you need anything else, we're here for you. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Anthony Hundza
November 5, 2025
5
out of
5
rating by Anthony Hundza
"I typically dread dealing with insurance companies but Ginny Nix was extremely knowledgeable and provided a pleasant experience. Thank you!"
We responded:
"Anthony, thank you for sharing your experience! I'm happy to hear that Ginny made your interaction with us enjoyable and informative. If you have any more questions or need assistance in the future, feel free to reach out!"
richard thornburg
November 3, 2025
5
out of
5
rating by richard thornburg
"Made changes to my insurance and Sierra was so professional and helpful. Thanks steve Today Christy helped me needed digital copy of all cards and they answered the phone. Thanks so Much."
We responded:
"Thank you for your kind words, Richard! We're glad to hear Sierra provided professional and helpful service while assisting with your insurance changes. We appreciate your trust and your review!"
Matt Dulany
November 3, 2025
5
out of
5
rating by Matt Dulany
"Working with Steve and his team, especially Sierra, has been fantastic. They have always been willing to talk and great at following up with us. They care about you as people, and remember details to ensure you are getting the best possible help. I would recommend them to anyone."
We responded:
"Matt, thank you so much for the positive review. We enjoy working with you and greatly appreciate you as part of our State Farm family."
Sharita Lamb
October 31, 2025
5
out of
5
rating by Sharita Lamb
"Matthew was very knowledgeable and helpful helping me to establish all the things that I needed for myself and my family with auto insurance as well as life insurance and renters. Matthew made our experience very pleasant thank you so much for the help."
We responded:
"Thank you, Sharita! I'm happy to hear that Matthew was able to assist you with your insurance needs and make the experience enjoyable. We appreciate your trust in us for your auto, life, and renters insurance. If you need anything else, feel free to reach out!"
Hala Matar
October 30, 2025
5
out of
5
rating by Hala Matar
"Ginny Nix on Steve's team has been great to work with! Clear and consistent communication to ensure we understood the policy and the process! She was able to help us with a fantastic insurance rate and the coverage we were looking for! Thank you Ginny!"
We responded:
"Thank you, Hala! I'm happy to hear that Ginny provided such excellent service and helped you find the right coverage at a great rate. Our team is dedicated to clear and consistent communication, and it's wonderful to know that Ginny delivered on that promise. If you have any more questions or need assistance, feel free to reach out anytime!"
Mark Tidwell
October 29, 2025
5
out of
5
rating by Mark Tidwell
"Steve has a great team, very knowledgeable."
We responded:
"Thank you, Mark! I'm happy to hear that you find our team knowledgeable. We strive to provide excellent service every day. If you ever need anything else, feel free to reach out!"
Stephen Barbee
October 28, 2025
5
out of
5
rating by Stephen Barbee
"Called office to get a copy of my umbrella policy sent to me. Christy was very helpful and understanding. I wish more people would be this nice. Thanks Christy"
We responded:
"Stephen, thank you for your kind words! I'm happy to hear that Christy was able to assist you so effectively. We always strive to provide the best service possible. If there's anything else you need, feel free to reach out!"
Angela ONeill
October 28, 2025
5
out of
5
rating by Angela ONeill
"I can't say enough about the excellent service I have received form them. They have insured my home and auto since 2011 and have always provided A* service. Christy is providing service to me now and has been a pleasure; I can hear her smile through the phone. 🥰 You can't go wrong with them! ♥️"
We responded:
"Angela, thank you for your wonderful feedback! I'm so happy to hear that Christy has been a pleasure to work with and that you've been satisfied with our service since 2011. Your trust means a lot to us. If you ever need anything, feel free to reach out!"
David Greenberg
October 28, 2025
5
out of
5
rating by David Greenberg
"Cristy was kind , professional and really listened to my concerns."
We responded:
"David, it was a joy working with you. Christy is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs."