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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ebony Grisson

February 13, 2026

5  out of  5
rating by Ebony Grisson
"Matthew was Amazing ! Customer service felt personal and understanding we even laughed a little given that spending money on bills is not so fun. Great Work Matthew !"
We responded:
"Thank you, Ebony! I'm happy to hear that Matthew provided such a personal and understanding experience for you. It's great to know that even in the midst of handling bills, there was room for a little laughter. We appreciate your feedback and are here if you need anything else!"
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Sharon Lipa

February 12, 2026

5  out of  5
rating by Sharon Lipa
"I stopped by our local State Farm office with a Problem. I was greeted by Cristy, I Explained my situation she was very patient while I rambled on about my concern. Cristy was friendly and professional. She got me the answers we needed and solved our issue. Thank you once again Cristi for the great service."
We responded:
"Thank you, Sharon, for sharing your experience! I'm happy to hear that Christy was able to assist you with such professionalism and friendliness. Our team is dedicated to providing excellent service, and it's great to know Christy delivered on that promise. If you have any more questions or need assistance in the future, feel free to reach out!"
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Angiree Brown

February 10, 2026

5  out of  5
rating by Angiree Brown
"Matthew was a concerned person and worked well with me to get the service I needed! Proud to be a part of State Farm once again!"
We responded:
"Thank you, Angiree! I'm happy to hear that Matthew provided the attentive service you needed. We're grateful to have you back with us! If there's anything else we can assist you with, just let us know."
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Phillip Beebe

February 9, 2026

5  out of  5
rating by Phillip Beebe
"Steve and Christy have served my family and my company for years and is always attentive and quick to make sure we always have everything we need!"
We responded:
"Thank you, Phillip, for your kind words! We are happy to have served your family and company for years, ensuring you always have everything you need. Our office is here for you whenever you require assistance or have any questions. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Kendrick McKenzie

February 7, 2026

5  out of  5
rating by Kendrick McKenzie
"Sierra was very helpful. While at work and trying to multi-task she stayed on the phone with me until we got everything completely. I highly recommend the services from State Farm."
We responded:
"Kendrick, thank you for your wonderful feedback! I'm glad to hear that Sierra was able to assist you effectively while you were multitasking. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Joy de Dios

February 6, 2026

5  out of  5
rating by Joy de Dios
"Thank you so much to Dexter! He’s very helpful and very efficient! Excellent work! Keep it up!"
We responded:
"Joy, thank you for your wonderful feedback! I'm happy to hear that Dexter was helpful and efficient in assisting you. We appreciate your kind words and look forward to continuing to provide excellent service. Let us know if there's anything else we can do for you!"
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Kai Pelchen

February 4, 2026

5  out of  5
rating by Kai Pelchen
"Ginny was great"
We responded:
"Thank you, Kai! I'm glad to hear that Ginny provided you with excellent service. Our team is dedicated to delivering a positive experience. If you have any questions or need further assistance, feel free to reach out!"
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Deven Dickerson

February 3, 2026

5  out of  5
rating by Deven Dickerson
"Christy was so helpful. She started my claim for a cracked windshield and quickly answered a few other questions I had."
We responded:
"Hey, Deven! Thanks for letting us know about your experience with Christy. We’re glad she was able to get things started for your cracked windshield and quickly answer your other questions regarding your auto coverage."
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Daniel De La Cruz

January 30, 2026

5  out of  5
rating by Daniel De La Cruz
"Ginny was great to work with! Thanks for all your help!"
We responded:
"Thank you, Daniel! I'm happy to hear that Ginny provided you with excellent service. We appreciate your feedback and are here for any future insurance needs you might have. Let us know if there's anything else we can assist you with!"
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Luis Ardila

January 29, 2026

5  out of  5
rating by Luis Ardila
"Sierra is a very nice person, explaining the ensuring process."
We responded:
"Thank you for sharing your experience! I'm happy to hear that Sierra was able to explain the insurance process clearly. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Chantevia Staten

January 29, 2026

5  out of  5
rating by Chantevia Staten
"I sign up for auto insurance with State Farm about 6 months ago. I had forgot about the fact I told Sierra two weeks prior to call me on that day. Luckily, she remembered and called as promised. I switch and have not had any issues. I knew I wanted to add renters insurance and thought well maybe they get commission. Seeing that Sierra was so helpful the first time I decided to text her for help again. Just like the first experience she was helpful, professional, and willing to assist. Thanks Ms. Sierra you are my State Farm hero."
We responded:
"Thank you for your review, Chantevia! I'm happy to hear that Sierra made your experience so positive and seamless. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Empress Withers

January 28, 2026

5  out of  5
rating by Empress Withers
"Love love love my relationship with my team of reps. Very supportive and reliable!! Sierra is excellent... whether it's calls or text she makes sure I'm on top of my policy at all times."
We responded:
"Thank you, Empress Withers! It’s rewarding to know that Sierra and the team have been so supportive and reliable for you. She puts in the effort to keep customers informed and make things as smooth as possible. We appreciate your positive feedback!"
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Brian Skidmore

January 27, 2026

5  out of  5
rating by Brian Skidmore
"Sierra is always helpful anytime I call or when she calls me it's always a great experience..."
We responded:
"Thank you, Brian! I'm happy to hear that Sierra consistently provides you with a great experience. Our team is dedicated to offering helpful and friendly service. If there's anything else we can assist you with, just let us know!"
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Johana Salazar

January 23, 2026

5  out of  5
rating by Johana Salazar
"I had a great experience with Ginny. She was extremely helpful, patient, and knowledgeable while assisting me with my car policy. She took the time to explain everything clearly and made the whole process easy and stress-free. I truly appreciate her professionalism and excellent customer service. Highly recommend Ginny to anyone looking for reliable insurance help!"
We responded:
"Thank you, Johana, for your wonderful feedback! I'm glad to hear that Ginny was able to assist you with finding the best price and coverage for your policy. Your recommendation means a lot to us. If you ever need further assistance with auto or home insurance, feel free to reach out."
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Robert Albert

January 22, 2026

5  out of  5
rating by Robert Albert
"Just wanted to stop and praise sierra for a minute! Any questions or issues I’ve had she has helped me 100% of the way! Do yourself a favor and get in contact with sierra! She friendly and patient and very informative! Thank you so much sierra for all you do for my family! If I could, I’d rank her at 10 stars!!"
We responded:
"Thank you, Robert! I'm really happy to hear about your positive experience with Sierra. She's truly dedicated to providing excellent service, and it's wonderful to know she's been so helpful to you and your family. If there's anything else we can do for you, just let us know!"
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Shawn Bruggeling

January 21, 2026

5  out of  5
rating by Shawn Bruggeling
"I was very happy with how the representative Ginny assisted me with switching my auto policy over to State Farm and was able to answer all my questions."
We responded:
"Thank you, Shawn! I'm glad to hear that Ginny was able to assist you effectively with your policy switch and answer all your questions. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
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Shane Crump

January 20, 2026

5  out of  5
rating by Shane Crump
"Ginny was very helpful and patience with all my questions Thank you so much"
We responded:
"Thank you, Shane! I'm happy to hear that Ginny was able to assist you with patience and helpfulness. We appreciate your feedback and are always here to help with any questions you might have in the future. Let us know if there's anything else we can do for you!"
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donna horosko

January 16, 2026

5  out of  5
rating by donna horosko
"Matthew is a professional who enjoys taking care of clients. I explained my situation to him and he was able to make it happen. Made a huge difference and took a lot of unnecessary stress away with his quick action and follow up. Thanks!"
We responded:
"Thank you, Donna! I'm happy to hear that Matthew was able to assist you effectively and relieve some stress. Our team is dedicated to providing the best service possible. If you need anything else, feel free to reach out!"
Profile photo of Marquese Mitchell

Marquese Mitchell

January 15, 2026

5  out of  5
rating by Marquese Mitchell
"Matthew was excellent in all matters when it comes to insurance. He was knowledgeable and extremely helpful! Thank you Matthew!"
We responded:
"Marquese, I'm thrilled to hear that Ginny provided awesome service in setting up your business account! Your satisfaction and appreciation mean a lot to us. We're grateful for your kind words and look forward to assisting you further. Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Blake ammons

January 12, 2026

5  out of  5
rating by Blake ammons
"Sierra was great help once again."
We responded:
"Thank you, Blake, for sharing your experience! I'm glad to hear that Sierra was able to connect with you and assist in updating your policy. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Maria Kahler

Maria Kahler

January 12, 2026

5  out of  5
rating by Maria Kahler
"My family and I love working with Statefarm. I was just assisted by Christy in updating my renter’s insurance declaration. She got them all squared away and I appreciated how quickly she got it done. Thanks a lot Christy, as always we can rely on you guys for our insurance issues. Awesome customer service! ❤️"
We responded:
"Thank you, Maria! I'm happy to know that you and your family enjoy working with us. Christy is indeed fantastic at making sure everything is taken care of, and it's great to see her efforts recognized. We're here for any future needs or questions you might have!"
Profile photo of Tim Aycock

Tim Aycock

January 9, 2026

5  out of  5
rating by Tim Aycock
"Sierra was a great help and very fast handling my request!"
We responded:
"Tim, we're pleased to hear that Sierra provided great help and speedy service with your request! Our team is grateful for your positive feedback and we're elated that Sierra could assist you efficiently. If you have any future insurance needs, feel free to reach out - we're here to help! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
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Tommy Estridge

January 9, 2026

5  out of  5
rating by Tommy Estridge
"I’ve been very pleased with the State Farm offices of Steve Carpou. While State Farm is a very stable and dependable company, it’s really their people who make the difference. Steve is very knowledgeable and easy to work with while Christy in his office is the definition of great service every time I call. Having a local agent and team who knows you and your family anytime you call is important as you’re not just someone on an 800 number. Earlier today I called to check on my auto insurance that just renewed and Christy walked me through the drop in premium 🎉 and also reviewed my policies to make sure we’ve got the coverage we need. Thanks again Christy, Steve and State Farm - you guys are the best!"
We responded:
"Tommy, your detailed feedback is greatly appreciated! We're thrilled that you find our team at Steve Carpou - State Farm Insurance Agent to be knowledgeable and dedicated to providing excellent service. Christy and I are grateful for your kind words and we're here for all your insurance needs. Thank you for choosing us for your peace of mind! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Profile photo of Matthew Gil

Matthew Gil

January 7, 2026

5  out of  5
rating by Matthew Gil
"Ginny took over after the website gave us the initial quote for auto and home owners and fine tuned both quotes to get us the best deal and ultimately saved us a good deal over our current insurance company! Her service was fantastic she was extremely responsive to both email and phone and was patient as we revised the quotes to get the best deals possible."
We responded:
"Matthew, thank you for sharing your experience! I'm happy to hear that Ginny was able to assist you with fine-tuning your quotes and finding you a great deal. Her dedication to providing responsive and patient service truly shines through. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Kate Jarzynski

January 2, 2026

5  out of  5
rating by Kate Jarzynski
"Christy provided us with great experience when adding a new car to our insurance. Fast and seamless!"
We responded:
"Thank you, Kate! I'm happy to hear that Christy made adding your new policy to the insurance a fast and seamless experience. We appreciate your feedback and are here if you need anything else!"