State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Reilly Savage
March 24, 2026
5
out of
5
rating by Reilly Savage
"Ginny was a pleasure to speak with during my insurance Search. She was very friendly, knowledgeable and patient with me. She explained everything in detail and was available at any time to answer any questions or concerns I may have had. I would highly recommend her and her agency to friends and family. She made the whole process very simple and easy!!!!! Thank you so much for all that you have done for me. I look forward to speaking again soon!!!! Thank you....Kathleen Carlough"
We responded:
"Thank you for your kind words! We are happy to hear that Ginny was able to assist you with your insurance needs in such a friendly and knowledgeable manner. Your recommendation is greatly appreciated and we look forward to helping you again in the future! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Kinsey Wallace
March 24, 2026
5
out of
5
rating by Kinsey Wallace
"Ginny was attentive, responsive, and is saving me HUNDREDS per year!"
We responded:
"Thank you, Kinsey! I'm happy to hear that Ginny was attentive and responsive in assisting you. It's wonderful to know you're saving so much each year! If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
Greer Caponi
March 23, 2026
5
out of
5
rating by Greer Caponi
"I’m grateful for the support from my Insurance Agency during my property claim, especially Christy, who has been kind, responsive, and a pleasure to work with over the course of the remediation and reconstruction. My home experienced water damage and Christy was always there to answer my questions and keep the process moving by removing obstacles to get the job done. This was a long and difficult reconstruction and Christy was a God send."
We responded:
"Greer, thank you for your wonderful feedback! I'm happy to hear that Christy provided you with such excellent support during your property claim. Our team is dedicated to offering responsive and kind service. If you need anything else, feel free to reach out!"
Nick DiLello
March 22, 2026
5
out of
5
rating by Nick DiLello
"The folks at this State Farm office have been excellent to work with. I began my relationship with Mr. Sam Greunig, and when he relocated, Ms. Christy Edwards has taken responsibility. They have been knowledgeable, flexible, and professional at every turn."
Joyce Singleton
March 20, 2026
5
out of
5
rating by Joyce Singleton
"My experience today as a return call from Chrissy was much needed and educational to me as far as my policy Christie has always been a upfront person knowledgeable and always giving me information that I need about my policy. Thanks again. Have a great weekend."
We responded:
"Thank you for your review, Joyce! I'm happy to hear that Christy provided you with the information you needed about your policy. Christy and the team are dedicated to ensuring you have all the necessary details. Have a wonderful weekend! Let us know if there's anything else we can assist you with."
Arthur J Cosentino
March 19, 2026
5
out of
5
rating by Arthur J Cosentino
"Was very professional and took care of my needs."
We responded:
"Arthur, thank you for your feedback! I'm happy to know you found our service professional and that we could meet your needs. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"
Jamiee Carter
March 19, 2026
5
out of
5
rating by Jamiee Carter
"Sierra is always a joy to work with. She has an amazing attitude and remains professional at all times. I truly appreciate the time she takes to provide me with assistance."
We responded:
"Thank you, Jamiee, for sharing your experience! I'm happy to hear that Sierra's professionalism and positive attitude made a difference for you. We truly appreciate your kind words and are always here to assist with any of your insurance needs."
Brian Sanchez
March 19, 2026
5
out of
5
rating by Brian Sanchez
"Sierra was able to help secure my auto insurance, she made the entire process simple and easy & was able to answer any questions I had! I would definitely recommend working with Sierra!"
We responded:
"Thank you, Brian! I'm glad to hear that Sierra made the process smooth and answered all your questions. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Morgan Dickelman
March 19, 2026
5
out of
5
rating by Morgan Dickelman
"Christy was and is always fantastic! Wonderful customer serve and always so sweet."
We responded:
"Morgan, thank you for the shoutout for Sam! Our office loves being your good neighbor."
Andrea Jones
March 18, 2026
5
out of
5
rating by Andrea Jones
"Sierra done a great job answering my questions n giving me the answers."
We responded:
"Hey Andrea! Thank you for sharing this. I’m glad Sierra was able to walk through your questions and give you the information you needed. We appreciate you taking a moment to let us know about your experience."
shay l
March 18, 2026
5
out of
5
rating by shay l
"She was very helpful !"
We responded:
"Thank you, Shay! I'm happy to hear that you found our service helpful. If you ever need assistance again, feel free to reach out. Thanks for choosing us!"
anton hoover
March 17, 2026
5
out of
5
rating by anton hoover
"I’m an existing customer who just recently added another vehicle to my policy. I needed some additional help and Sierra was able to help me in a very quick manner."
We responded:
"Thank you, Anton! I'm happy to hear that Sierra was able to assist you quickly with your policy. Our team is dedicated to providing efficient and helpful service. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Tamara Byrd
March 16, 2026
5
out of
5
rating by Tamara Byrd
"I cannot say enough good things about this office especially Christy. She is always such a huge help whenever I call. She is the definition of amazing customer service!"
We responded:
"Thank you for the outstanding review, Tamara! We’re so glad you’ve had a great experience with our team. Please let us know if there is anything we can help you with in the future."
Leslie Laney
March 16, 2026
5
out of
5
rating by Leslie Laney
"Christy Hedrick is phenomenal to work with. She makes the process extremely easy and walks me through every detail when I need assistance!"
We responded:
"Thanks for the review, Leslie! We do our best to provide great insurance in Matthews, North Carolina and we’re so glad you’re happy with your experience."
Suzette Allen
March 16, 2026
5
out of
5
rating by Suzette Allen
"Matthew was an excellent agent. He's very knowledgeable and listened very well. Time wise, he was very patient, and answered every question I had. Thank you so much Matthew"
We responded:
"Thank you, Suzette! I'm happy to hear about your positive experience with Matthew. His dedication to providing thorough and attentive service is something we truly value. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
Pam Henderson
March 12, 2026
5
out of
5
rating by Pam Henderson
"Ginny was amazing to work with very professional and stayed in contact with me for around 6 months to be able to get me a lower rate for my auto insurance !! I so appreciate the fact that she was able to save me around $150 a month!! Thanks Ginny!!"
We responded:
"Thank you for your review, Pam! I'm delighted to hear that Ginny provided such professional service and helped you save on your insurance. We truly appreciate your kind words and are always here to assist with any future needs. Thanks for choosing us!"
Eric Jackson
March 11, 2026
5
out of
5
rating by Eric Jackson
"Mr. Matthew was very informative and helpful will recommend him for all you insurance needs."
We responded:
"Thank you, Eric! I'm happy to know that the help and information provided were valuable to you. Your appreciation means a lot to us. If you ever have more questions or need assistance, feel free to reach out anytime!"
Magdalyn Lowe-Smith
March 11, 2026
5
out of
5
rating by Magdalyn Lowe-Smith
"I would like to share my experience with Matthew. In a time where customer service tends to be poor at times, I was excited and well pleased with the service that Matthew rendered to my daughter and me. He was attentive, kind, and overall professional…5 Stars!"
We responded:
"Thank you, Magdalyn, for sharing your experience! I'm happy to hear that Matthew provided attentive and professional service to you and your daughter. We strive to offer exceptional customer service, and it's great to know we met your expectations. Let us know if there's anything else we can assist you with!"
Elizabeth Sickerman
March 11, 2026
5
out of
5
rating by Elizabeth Sickerman
"Dexter was incredibly helpful as we transitioned from our trade in to our new car! Excellent service and quick response!"
We responded:
"Thank you, Elizabeth! I'm happy to hear that Dexter provided such excellent service. We always aim to offer quick and helpful support. If you need anything else, feel free to reach out!"
Chelsea Boham
March 10, 2026
5
out of
5
rating by Chelsea Boham
"I’m always impressed with State Farm representatives! Most recently, Ginny was quick to assist me with getting a digital copy of my insurance card that I needed in that moment. She sent it right away and was great to work with!"
We responded:
"Hey, Chelsea! Thank you for sharing your experience and for recognizing Ginny’s help. We’re happy she was able to quickly get you the digital copy of your insurance card right when you needed it. We appreciate you taking the time to mention her and are glad she was great to work with."
Johnny Arthur
March 6, 2026
5
out of
5
rating by Johnny Arthur
"Had a great experience and wonderful help thanks alot"
We responded:
"Johnny, thank you for sharing your experience! I'm happy to hear you received wonderful help. If you ever need assistance again, feel free to reach out. Thanks for choosing us!"
Vanessia Davis
March 6, 2026
5
out of
5
rating by Vanessia Davis
"Sierra has always been a tremendous help to me. Any questions, issues, or problems she has been there from day one. She is very patient and kind. It is a pleasure having someone of her knowledge and expertise to work with me. Thank You, Sierra"
We responded:
"Thank you, Vanessia, for your fantastic rating! I'm happy to know you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. We’re here to help!"
Sydney Fayton
March 5, 2026
5
out of
5
rating by Sydney Fayton
"Sierra is the best agent I’ve worked with! Being young and new to having my own insurance has been made so easy thanks to her!"
We responded:
"Thank you, Sydney, for your wonderful feedback! I'm so happy to hear that Sierra has made your insurance experience easy and enjoyable. If you have any more questions or need assistance, feel free to reach out to our office. We're here to help!"
Koryanta Horton
March 5, 2026
5
out of
5
rating by Koryanta Horton
"Very helpful, professional and friendly"
We responded:
"Thank you, Koryanta! I'm happy to know you found our service helpful, professional, and friendly. Our office is dedicated to providing the best experience possible. Let us know if there's anything else we can assist you with!"
Marisa marie
March 5, 2026
5
out of
5
rating by Marisa marie
"Matthew has been more than helpful with everything we needed! So personable, couldn’t imagine working with anyone else!"
We responded:
"Thank you, Marisa Marie! I'm happy to hear that Matthew provided such helpful and personable service. We appreciate your trust in us and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"