State Farm® Insurance Agent Steve Carpou
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nicole Webb
September 27, 2024
5
out of
5
rating by Nicole Webb
"Sierra was on top of her game. She keeps me informed of any possible discounts or rate changes. I’d love to refer you because your manners and respect while setting my account up was very professional. Any questions and I know I can rely on Sierra with State Farm. Thanks Sierra 🥰 and she saved me over a $100 for switching from progressive. Thank you again for following through on toe calls"
We responded:
"Nicole, thank you for sharing your experience! I'm glad to hear that Sierra was able to assist you so effectively and professionally. It's wonderful that she could help you save money by switching from Progressive. We appreciate your trust in our office and your willingness to refer us. If you have any more questions or need further assistance, feel free to reach out. Thanks again for your kind words! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Bryan Pachucki
September 26, 2024
5
out of
5
rating by Bryan Pachucki
"Ginny was a pleasure to work with, she went above and beyond to make sure I got the coverage I needed for both my home and auto insurance. I can't recommend her more!!!"
We responded:
"Bryan, thank you for your wonderful review! I'm glad to hear that Ginny provided exceptional service and ensured you got the right coverage for your home and auto insurance. Your recommendation means a lot to us. If you need any further assistance, our office is always here to help. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Jaren Thompson
September 26, 2024
5
out of
5
rating by Jaren Thompson
"Sam, took very good care of me way before I became a customer. I was inquiring about quotes and I shared his information with a couple of friends and they said he was very good to work with. I just recently became a customer and I couldn’t mw more happy to have an agent like Sam. Very good at communicating and explains everything well. Thank you for being great Sam!"
We responded:
"Jaren, thank you for sharing your experience! I'm glad Sam was able to assist you even before you became a customer and that his communication and explanations have been helpful. It's wonderful to know you're happy with our service. If you or your friends ever need anything, we're here to help! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Candace Tessendorf
September 25, 2024
5
out of
5
rating by Candace Tessendorf
"I had a great experience with Ginny at State Farm insurance! Ginny is Very professional and helpful I would recommend her to anyone!!!"
We responded:
"Candace, thank you for sharing your positive experience with Ginny! I'm glad to hear she provided professional and helpful service. We appreciate your recommendation and look forward to assisting you with any future needs. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Eric Cox
September 25, 2024
5
out of
5
rating by Eric Cox
"Christy was awesome, she made everything effortless, she was a tremendous help, I’m glad I was assisted by her!"
We responded:
"Eric, thank you for your wonderful review! I'm glad Christy could make the process effortless for you. We appreciate your kind words and are happy to have her as part of our team. If you need any further assistance, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
kristy kyle
September 25, 2024
5
out of
5
rating by kristy kyle
"Ginny helped in setting up new car insurance half of what I was paying with another insurance company and adding my fiancé and renters insurance to come out less than what I was paying originally for one car. Ginny is professional and knowledgeable about the process and it was painless. I am thrilled for our new insurance coverage."
We responded:
"Kristy, Thank you for sharing your experience! I'm happy Ginny was able to assist you in setting up your new auto insurance and adding your fiancé and renters insurance, all while saving you money. Her professionalism and knowledge truly shine through. We're grateful for your trust and are here for any future needs or questions. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Michael Laffin
September 25, 2024
5
out of
5
rating by Michael Laffin
"Christy was friendly, knowledgeable and made sure my policies were updated correctly - great customer service. She is the best agent I have worked with."
We responded:
"Hey Michael, Thanks for the awesome review! I'm glad Sierra could help you out and ensure your policies were updated correctly. We appreciate your feedback on our customer service. If you need anything else, feel free to reach out! - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Vanamali Lankipalli
September 25, 2024
5
out of
5
rating by Vanamali Lankipalli
"Sierra is very helpful in explaining the policy coverage and answering questions!"
We responded:
"Vanamali, thank you for your wonderful review! I'm glad to hear that Sierra was able to explain the policy coverage clearly and answer all your questions. We appreciate your feedback and are always here to help with any future needs. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Pansy Smith
September 24, 2024
5
out of
5
rating by Pansy Smith
"Great helped me a lot"
We responded:
"Pansy, I'm glad we could assist you! Your positive feedback means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Ashley Combs
September 24, 2024
5
out of
5
rating by Ashley Combs
"Christy was amazing to work with! Definitely the best insurance agent I’ve ever had fast and proficient service!"
We responded:
"Ashley, thank you for your wonderful review! I'm glad to hear that Christy provided you with fast and proficient service. We appreciate your kind words and are happy to have you as a valued customer. If you ever need anything else, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Peggy Navey
September 23, 2024
5
out of
5
rating by Peggy Navey
"Ginny was great to communicate with. Give her a raise."
We responded:
"Thank you, Peggy! I'm happy to hear that Ginny provided excellent communication. We appreciate your feedback and will certainly acknowledge her efforts. If you need any further assistance, feel free to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Ericka Bell
September 20, 2024
5
out of
5
rating by Ericka Bell
"Today I called State Farm to update my policy. I was connected to a local office in the state I reside. I spoke with Christy she was very helpful and informative. She answered all of my questions and updated my policy quickly. Christy sent proof of my updated policy in just a few short minutes. She even sent a text to confirm that I received it. Christy is friendly, efficient, and kind."
We responded:
"Ericka, thank you for sharing your experience! I'm glad Christy was able to assist you efficiently and provide the information you needed. It's wonderful to know she was friendly and quick in updating your policy and confirming receipt. We appreciate your kind words and look forward to assisting you with any future needs. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Kris Morgan
September 20, 2024
5
out of
5
rating by Kris Morgan
"Worked with Sierra to get auto insurance. She was quick to respond and made the whole process simple. Great customer service. Much appreciated!"
We responded:
"Kris, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Sierra cares a lot about our customers."
Judy Ehlich
September 20, 2024
5
out of
5
rating by Judy Ehlich
"Sierra was excellent in explaining my policy and removing the Mazda from my insurance. Sierra was very helpful and very polite."
We responded:
"Judy, thank you for your wonderful review! I'm glad to hear that Sierra was able to clearly explain your policy and assist with removing the Mazda from your insurance. We appreciate your kind words about her helpfulness and politeness. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Judy Lutz
September 19, 2024
5
out of
5
rating by Judy Lutz
"During my search for home owner's coverage, Ginny was quick to respond. Insurance is not my thing, but she answered questions and provided additional insight which was so helpful. During the process, she would follow up to determine how it was going. I appreciate her help and will keep her contact info for future use. She's great!"
We responded:
"Judy, thank you for your wonderful review! I'm glad Ginny was able to assist you promptly and provide the insights you needed during your search for homeowner's coverage. It's great to know she followed up and made the process easier for you. We appreciate your kind words and look forward to being of service in the future. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Patricia Goolsby
September 18, 2024
5
out of
5
rating by Patricia Goolsby
"My experience with Sierra at State Farm was outstanding. She was friendly, efficient and very competent. She was also very resourceful in finding the information I needed to complete my application in adding another policy to my State Farm relationship. I heave dealt with State Farm for years and they never disappoint."
We responded:
"Thank you for taking the time to leave us a review, Patricia. Our State Farm office in Matthews would be nothing without policyholders like you!"
Janice Cook
September 18, 2024
5
out of
5
rating by Janice Cook
"Ginny took great care of me in quoting my insurances. Everything was taken care of quickly and with no problems. Ginny was the best!"
We responded:
"Janice, thank you for your wonderful review! I'm glad Ginny could provide you with such efficient and problem-free service. We appreciate your kind words and are happy to have her on our team. If you need any further assistance, don't hesitate to reach out. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
savvy bazz
September 18, 2024
5
out of
5
rating by savvy bazz
"Very helpful and awesome customer service!!"
We responded:
"Thank you, Savvy, for your kind words! I'm happy you found our customer service helpful and awesome. If you ever need further assistance, we're here for you. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Delores Lawrence
September 17, 2024
5
out of
5
rating by Delores Lawrence
"The Agent is spoke today was Ginny Nix. She was kind, personable, and gave me good info. I truly appreciated her sincerity when listening to me and answering my questions. Thank you for your assistance ."
We responded:
"Thank you, Delores, for sharing your experience! I'm glad Ginny was able to assist you with kindness and sincerity. We truly appreciate your feedback and are always here to help with any questions you may have in the future. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Tonique Williams
September 16, 2024
5
out of
5
rating by Tonique Williams
"Very helpful and excellent customer service. Thanks Cristy"
We responded:
"Thanks, Tonique! We appreciate your trust in us for your insurance needs. Your positive feedback means a lot to us."
Николай Константинов
September 16, 2024
5
out of
5
rating by Николай Константинов
"Thanks to Christy for quickly resolving my issue."
We responded:
"Christy will be happy to know she could assist you quickly. We're grateful for your feedback and are here to help with any insurance needs. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
David Teixeira
September 14, 2024
5
out of
5
rating by David Teixeira
"Giny is extremely responsive to our questions and helps us understand our opinions and trade offs."
We responded:
"David, thank you for your wonderful review! I'm glad to hear that Giny has been so responsive and helpful in addressing your questions and explaining your options. We appreciate your trust in our team and are always here to assist you with any future needs. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
candace jones
September 12, 2024
5
out of
5
rating by candace jones
"I had the pleasure of Sierra assisting me today. She went above and beyond to get me the best quote. I would definitely recommend anyone needing insurance to go directly to this office. Thanks again Sierra for helping me😃"
We responded:
"Thank you, Candace, for your wonderful review! I'm glad Sierra was able to assist you and provide a great quote. We appreciate your recommendation and are always here to help with any of your insurance needs. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Beth Thompson
September 11, 2024
5
out of
5
rating by Beth Thompson
"Ginny has been great to work with!"
We responded:
"Beth, thank you for your wonderful review! I'm happy to hear that Ginny has been great to work with. We appreciate your feedback and look forward to continuing to assist you with your insurance needs. - Steve Carpou - State Farm Insurance Agent, Matthews, NC"
Nyne
September 9, 2024
5
out of
5
rating by Nyne
"Sam was great. Awesomeness as far as service goes.."
We responded:
"Hi Nyne! Thank you for leaving your feedback and shoutout for Sam. He truly cares about our customers and wants to make sure they are happy in every aspect."